Client Relationship Manager

3 weken geleden

Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe Voltijd
Job Description

The Client Partner is a key player in forming and driving successful client relationships, with a focus on quality delivery and execution to ensure satisfaction and growth. This role requires a high-energy leader who can successfully interact with senior/executive level clients, as well as technical specialist and SME's.

Key Responsibilities
  • Manage growth and evolution of multiple client relationships between 2-6 million euros in annual net revenues.
  • Lead complex multi-dimensional engagements that involve advisory, data management, consulting, and large technology deployments.
  • Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
  • Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
  • Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
  • Work closely with the growth team to develop proposal/presentation content and strategy for new business pitches.
  • Effectively "on-board" new client relationships.
  • Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
  • Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.
Qualifications
  • Minimum 8 years of experience in a digital agency or consulting environment.
  • Experience in a wider spectrum of digital consulting space including strategy, technology advisory and development and design.
  • Relationship/Client Management.
  • Account Planning and Strategy.
  • Ability to lead both internal and client teams.
  • Business acumen to develop and manage budgets/forecasts/ pro forma.
  • Exceptional written and verbal skills, including presentation and client engagement.
  • Ability to multi-task and work well in a fast-changing environment.
  • Consistent, keen attention to detail; successfully deliver on high expectations.
  • Advanced Word, Excel, and PowerPoint skills.
What We Offer
  • An international work environment with colleagues from over the globe.
  • A challenging position at a successful company in a growing market.
  • Enough time for other fun things at work, including table football, table tennis, (thematic) get-togethers, parties, camping with all colleagues, and a lot more.
  • 3 extra days off, next to 25 annual holiday days off, there are 3 Well-being Days.
  • 2 Social Impact Days - you can volunteer for the cause of your choice.
  • Extensive learning and development possibilities, including wide range of in person and online training courses.
  • A hybrid work model, we work 2-3 days at the office, other days at home.
  • And, of course, a good salary and excellent fringe benefits.

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