Client Service Manager
4 weken geleden
Job Summary
We are seeking a skilled Client Service Manager to join our team at Robeco. As a Client Service Manager, you will be responsible for servicing client needs by phone, mail, personal contact, and/or together with the Relation/Sales Managers.
Key Responsibilities
- Partner and collaborate with key stakeholders in Global Sales and Account Management teams
- Optimize client servicing processes to ensure client satisfaction
- Oversight on our third-party fund providers
- Coordination of the onboarding of new direct fund clients and fund distributors
- Monitor and ensure that all commitments towards our clients are fulfilled
- Ensure the response to daily, informal ad-hoc client enquiries & requests on diverse service matters
- Identify process improvements on e.g. client onboarding, contract management, subscriptions and redemptions, report distribution, support to sales and client relations teams globally
Requirements
- 5-10 years of relevant full-time work experience, preferably within Client Services team
- Academic or Bachelor's degree in Business Administration or related business or financial field preferred
- In-depth knowledge about asset management and in particular Fund Distribution
- Understanding of the worldwide distribution of mutual funds through fund platforms
- Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
- Ability to work accurately to tight deadlines
- Strong communication skills
- Possession of strong analytical skills, detail-oriented while remaining pragmatically minded
- Proactive and able to work independently and as part of a team
- Capable of working in a fast-paced and expanding environment
- Have a true global mindset; sensitive for cultural differences
What We Offer
We offer an impactful role within an organization that is expanding globally, flexible working and stimulates personal development. For this position, you will be stationed at our Rotterdam office.
All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.
-
Client Service Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryWe are seeking an experienced Client Service Manager to join our team at Robeco. The successful candidate will be responsible for servicing client needs, optimizing client servicing processes, and ensuring client satisfaction.Key ResponsibilitiesPartner with key stakeholders in Global Sales and Account Management teams to provide excellent client...
-
Client Service Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryThe Client Service Manager is a key role within the Client Onboarding & Services department at Robeco. This position is responsible for providing high-quality service to clients, ensuring their needs are met, and building strong relationships with stakeholders.Key ResponsibilitiesPartner with Global Sales and Account Management teams to optimize...
-
Client Service Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryThe Client Service Manager is responsible for providing exceptional client service by phone, mail, and personal contact. This role requires a self-confident and strong sparring partner for our clients and stakeholders.Key ResponsibilitiesPartner and collaborate with key stakeholders in Global Sales and Account Management teamsOptimize client...
-
Client Experience Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdClient Experience ManagerbeBee Professionals is seeking a skilled Client Experience Manager to join our team. The ideal candidate will have a strong customer service orientation, excellent communication and interpersonal skills, and a good understanding of customer service principles and practices. Key responsibilities include managing client relationships,...
-
Senior Client Relationship Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdDepartment OverviewRobeco's Client Services team, part of the Global Onboarding & Services department, is dedicated to delivering exceptional service to our clients worldwide. Based in Rotterdam and Hong Kong, we strive to build strong relationships with our clients, enhance their experience, and increase their satisfaction.Job ResponsibilitiesThe Client...
-
Client Service Officer
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryWe are seeking a highly skilled Client Service Officer to join our team at Robeco. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Lifecycle Management: Client onboarding, Contract ManagementClient Servicing: Report...
-
Client Service Officer
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryRobeco is seeking a highly skilled Client Service Officer to join our team in Rotterdam and Hong Kong. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with our stakeholders.Key ResponsibilitiesClient Lifecycle Management: Client...
-
Client Service Officer
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdAbout the RoleWe are seeking a highly skilled Client Service Officer to join our team at Robeco. As a key member of our Client Services department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Lifecycle Management: Client onboarding, contract management, and...
-
Strategic Client Partnership Manager
13 uur geleden
Rotterdam, Zuid-Holland, Nederland Erasmus Universiteit Rotterdam VoltijdAbout UsAt Rotterdam School of Management, Erasmus University Rotterdam, we strive to develop business leaders who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our primary focus is on delivering exceptional value to clients through tailored educational solutions.Job SummaryWe are seeking a dynamic and...
-
Service Delivery Manager
1 maand geleden
Rotterdam, Zuid-Holland, Nederland DEPT VoltijdJob PurposeThis role is part of our Experience & Engineering business team, responsible for delivering exceptional digital experiences that build lasting relationships with our clients. As a Service Manager, you will oversee the day-to-day management of services provided, driving innovation and continuous improvement while ensuring client satisfaction.Key...
-
Senior Client Delivery Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Jedlix VoltijdAbout the RoleWe are seeking a seasoned Client Delivery Manager to join our team at Jedlix, a leading smart charging service provider in Europe. As a Client Delivery Manager, you will play a crucial role in ensuring the successful onboarding of our clients and delivering exceptional customer experiences.Key ResponsibilitiesClient Onboarding: Be the first...
-
Strategic Client Manager
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Dentsu VoltijdAbout MerkleMerkle, a Dentsu company, empowers businesses to thrive in the experience economy. With over 35 years of expertise, the company has developed a people-centric approach to digital transformation. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end...
-
Client Relationship Manager
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe VoltijdJob DescriptionThe Client Partner is a key player in forming and driving successful client relationships, with a focus on quality delivery and execution to ensure satisfaction and growth. This role requires a high-energy leader who can successfully interact with senior/executive level clients, as well as technical specialist and SME's.Key...
-
Client Delivery Manager
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Jedlix VoltijdAbout the RoleWe are seeking a highly skilled Client Delivery Manager to join our team at Jedlix, a leading smart charging service provider in Europe. As a Client Delivery Manager, you will play a critical role in driving the success of our clients and helping them leverage our smart charging platform to enable sustainable energy solutions.Key...
-
Service Manager
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Kracht Recruitment VoltijdFunctiebeschrijvingBij ons als Service Manager ben je verantwoordelijk voor het aansturen van een team van service- en onderhoudsmonteurs en het coördineren van hun werkzaamheden. Je bewaakt de voortgang van de werkzaamheden en bijstuur de planning indien nodig. Je onderhoudt contacten met opdrachtgevers, leveranciers en onderaannemers en stelt...
-
Customer Service Team Manager
14 uur geleden
Rotterdam, Zuid-Holland, Nederland Noblesse Recruitment VoltijdWe are seeking a highly skilled Customer Service Team Manager to join our team at Noblesse Recruitment.About the RoleThis is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.The successful candidate will be responsible for leading a team of...
-
Service Manager Brandveiligheid
3 dagen geleden
Rotterdam, Zuid-Holland, Nederland VNOM VoltijdWij zijn VNOM, een organisatie die zich inzet voor de veiligheid van mensen en omgeving. Als Service Planner/Manager brandveiligheid werk je aan het oplossen van preventieve en reactieve taken op het gebied van brandveiligheid.SalarisOnderaan dit vacaturetekst staat ons salaris genoteerd: € 45.000 - € 55.000 per jaar.FunctiebeschrijvingWe zijn op zoek...
-
Service Manager Gebouwen
4 weken geleden
Rotterdam, Zuid-Holland, Nederland KONE VoltijdAls Field Manager Service bij KONEBen je een gedreven en commercieel ingestelde professional die graag leiding geeft aan een team van servicemonteurs? Dan zijn wij op zoek naar jou!Als Field Manager Service ben je verantwoordelijk voor het verbeteren van de service en dienstverlening aan onze klanten in de regio Rotterdam. Je zorgt voor het pro-actief...
-
Client Relations Specialist
4 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdKey Responsibilities:As a Client Relations Coordinator at beBee Professionals, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring customer satisfaction. Your role will involve developing and maintaining strong relationships with clients, responding to customer inquiries, and resolving customer...
-
Service Technicus Manager
2 weken geleden
Rotterdam, Zuid-Holland, Nederland Survitec VoltijdVacature: Technisch Manager - Service OperatiesLocatie: Rotterdam, NederlandAfdeling: Service OperatiesOver Survitec: Survitec is een wereldwijd marktleider in overlevingstechnologie en biedt essentiële veiligheidsdiensten aan in de maritieme, lucht- en defensiesector.Functieomschrijving: Als Technisch Manager ben je verantwoordelijk voor het leiden van een...