Client Service Manager

3 weken geleden


Rotterdam, Zuid-Holland, Nederland Robeco Voltijd

Job Summary

The Client Service Manager is a key role within the Client Onboarding & Services department at Robeco. This position is responsible for providing high-quality service to clients, ensuring their needs are met, and building strong relationships with stakeholders.

Key Responsibilities

  • Partner with Global Sales and Account Management teams to optimize client servicing processes.
  • Oversee third-party fund providers, such as JPMorgan, to ensure seamless operations.
  • Coordinate the onboarding of new direct fund clients and fund distributors.
  • Monitor and ensure that all commitments towards clients are fulfilled.
  • Respond to daily, informal ad-hoc client enquiries & requests on diverse service matters.
  • Identify process improvements in client onboarding, contract management, subscriptions, and redemptions.

Requirements

  • 5-10 years of relevant full-time work experience, preferably within Client Services.
  • Academic or Bachelor's degree in Business Administration or a related field.
  • In-depth knowledge of asset management and fund distribution.
  • Understanding of worldwide mutual fund distribution through fund platforms.
  • Excellent administrative, organizational, and business support skills.
  • Ability to work accurately to tight deadlines.
  • Strong communication and analytical skills.
  • Proactive and able to work independently and as part of a team.

What We Offer

We offer an impactful role within a globally expanding organization, flexible working, and opportunities for personal development. This position is stationed at our Rotterdam office.


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