Client Service Manager
4 dagen geleden
Job Summary
The Client Service Manager is a key role within the Client Onboarding & Services department at Robeco. This position is responsible for providing high-quality service to clients, ensuring their needs are met, and building strong relationships with stakeholders.
Key Responsibilities
- Partner with Global Sales and Account Management teams to optimize client servicing processes.
- Oversee third-party fund providers, such as JPMorgan, to ensure seamless operations.
- Coordinate the onboarding of new direct fund clients and fund distributors.
- Monitor and ensure that all commitments towards clients are fulfilled.
- Respond to daily, informal ad-hoc client enquiries & requests on diverse service matters.
- Identify process improvements in client onboarding, contract management, subscriptions, and redemptions.
Requirements
- 5-10 years of relevant full-time work experience, preferably within Client Services.
- Academic or Bachelor's degree in Business Administration or a related field.
- In-depth knowledge of asset management and fund distribution.
- Understanding of worldwide mutual fund distribution through fund platforms.
- Excellent administrative, organizational, and business support skills.
- Ability to work accurately to tight deadlines.
- Strong communication and analytical skills.
- Proactive and able to work independently and as part of a team.
What We Offer
We offer an impactful role within a globally expanding organization, flexible working, and opportunities for personal development. This position is stationed at our Rotterdam office.
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