Team Lead Underwriting Services Domestic

2 dagen geleden


Den Haag, Zuid-Holland, Nederland Zurich Insurance Company Voltijd
Job Title: Team Lead Underwriting Services Domestic

Zurich Insurance Benelux is seeking an experienced Team Lead to join our Underwriting Services team in The Hague, Netherlands. As a key member of our team, you will be responsible for leading a team of ~10 FTEs and providing strategic direction for UWS in the Benelux.

Key Responsibilities:
  • Lead, coach, and motivate your team to deliver excellent service and meet quality and service delivery KPIs.
  • Install an environment of employee development, recognition, and reward.
  • Be on the lookout for constant improvement of end-to-end customer experience processes.
  • Actively participate in improvement initiatives linked to UWS.
  • Work closely with other team leaders and departments to contribute to business goals.
  • Responsible for governance, including risk identification/mitigation, audit, customer outcomes, complaints, breaches, and quality frameworks.
Requirements:
  • Minimum a Bachelor's degree (or equivalent).
  • Minimum a WfT schade certificate.
  • Minimum 5 years of team management experience in an insurance company/broker in a market-facing, customer service role.
  • Experience with National Insurance processes & Market with a strong track record of delivery/execution focus.
  • Ability to navigate ambiguity and manage change.
  • Strong focus on customer centricity and creating a positive customer experience.
  • Good computer skills, Excel & PowerPoint.
  • Excellent verbal and written communication skills in Dutch and English.
What We Offer:

An international, entrepreneurial, and informal working environment with professional growth and development opportunities. We offer a package that aligns with your experience and the responsibilities of your future role.

We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law.

Be challenged. Be inspired. Help us make a difference.



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