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Business Process Manager Onboarding Specialist
2 maanden geleden
We are seeking a highly skilled Business Process Manager to join our Onboarding team at ABN AMRO. As a Business Process Manager, you will be responsible for leading and owning some of the bank's most important customer processes, ensuring seamless execution and collaboration with stakeholders.
Key Responsibilities- Manage and improve end-to-end generic customer processes related to onboarding for Personal & Business Banking, Wealth Management, and/or Corporate Banking.
- Own one or more end-to-end generic customer processes and ensure that all necessary guidelines, standards, and Standard Operating Procedures (SoPs) are designed and implemented to improve customer service and compliance with laws and regulations.
- Continuously improve the Net Promoter Score (NPS), process performance (downtime/lead time), and efficiency (costs) of the generic customer processes within your scope.
- Implement value chain management to actively monitor and steer upon the performance of the end-to-end processes you are accountable for.
- Mobilize and manage stakeholders across the end-to-end chain to collaborate, drive execution, and achieve the right results.
- Initiate, prioritize, and provide requirements for proposals on process improvement, harmonization, and digitalization.
- Provide insight into process performance and execute accurate analyses to define potential process performance improvements.
We are looking for a self-starting and analytical individual with excellent organizational and project management skills. You should have a commercial mindset, be a critical sparring partner for your team and stakeholders, and have a proactive and positive attitude.
You should have:
- University level education with 5+ years of relevant work experience, preferably with a background in business process management, change management, and/or operational excellence.
- Demonstrable experience in stakeholder management on managerial level.
- Track record in complex problem-solving.
- A commercial mindset.
- Professional working proficiency in Dutch.
You are:
- A go-getter with focus on continuous improvement.
- Holistic and able to translate strategy to pragmatic solutions.
- Connector with a strong focus on delivering value.
- Good at analyzing and working with data and dashboards.
ABN AMRO is a leading bank in the Netherlands, committed to delivering exceptional customer service and innovative solutions. We believe in the importance of diversity and inclusion, and we strive to create an inclusive culture where all colleagues feel engaged and appreciated.
What We Offer- The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
- The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
- Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
- Personal development Budget of € 1.000 per year, which you can accumulate up to € 3.000.
- Possibility to work from home (in consultation with your team and depending on your position).
- An annual public transport pass with free public transportation throughout the Netherlands.
- An excellent pension scheme.
