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2 maanden geleden
We are seeking a highly skilled Business Process Manager to join our Onboarding team at ABN AMRO. As a Business Process Manager, you will be responsible for leading and owning some of the bank's most important customer processes, including onboarding for Personal & Business Banking, Wealth Management, and/or Corporate Banking.
Your primary focus will be on managing end-to-end generic customer processes, ensuring that all necessary guidelines, standards, and Standard Operating Procedures (SoPs) are designed and implemented to improve customer service and compliance with laws and regulations.
You will work closely with stakeholders across the end-to-end chain to collaborate, drive execution, and achieve the right results. Your responsibilities will include:
- Managing one or more end-to-end generic customer processes related to onboarding.
- Ensuring process performance, efficiency, and compliance with laws and regulations.
- Implementing value chain management to actively monitor and steer upon process performance.
- Mobilizing and managing stakeholders to collaborate and achieve results.
- Initiating, prioritizing, and providing requirements for proposals on process improvement, harmonization, and digitalization.
You will be joining the Generic Customer Processes (GCP) department within Customer Data Solutions (CDS), which plays an important role in improving the service we provide to our customers and complying with laws and regulations.
Our team is passionate about delivering seamless execution and collaboration with stakeholders. We believe in an inclusive work environment where performance and job satisfaction come together.
About YouWe are looking for a self-starting and independent individual with excellent analytical, organizational, and project management skills. You should have a commercial mindset and be able to work with stakeholders at all levels.
You will have:
- University level education with 5+ years of relevant work experience.
- Demonstrable experience in stakeholder management on managerial level.
- Track record in complex problem-solving.
- Professional working proficiency in Dutch.
We offer a competitive salary, five weeks of vacation per year, and a personal development budget of €1,000 per year. You will also have the option to work from home and receive an annual public transport pass.
We believe in equal opportunities for all and strive to create an inclusive culture where all colleagues feel engaged and appreciated.
