Customer Service Ambassador

3 weken geleden


Amsterdam, Nederland Tribe Amsterdam City Voltijd
Company Overview

TRIBE Amsterdam City is a 4-star hotel and a unique concept in the Netherlands, offering guests a modern design experience. Located in the center of Amsterdam Noord, this boutique hotel features 192 rooms and provides a tranquil atmosphere perfect for both work and relaxation.

About the Job

We are seeking an experienced Front Office Agent to join our team. As a Front Office Agent, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

The ideal candidate will have strong communication skills, a warm welcome attitude, and the ability to function well in a team environment. You should also be flexible and able to work varied shifts during the week and weekend.

Key Responsibilities
  • Provide personalized service to guests, ensuring their stay with us is enjoyable and hassle-free
  • Manage front desk operations, including check-in/check-out processes and room assignments
  • Maintain accurate records and reports, ensuring seamless operations
  • Collaborate with colleagues to resolve guest issues and provide solutions
What We Offer

We offer a competitive salary of €28,000 - €32,000 per annum, depending on experience. Our benefits package includes a discount card program, which offers exclusive rates at Accor hotels, as well as discounts on car rentals and performances. Additionally, we provide opportunities for professional growth and development within the company.

Requirements
  • Bachelor's degree in Hospitality or related field
  • Minimum 1 year of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Flexibility to work varied shifts, including evenings and weekends


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