Transformational Customer Experience Leader

1 maand geleden


Utrecht, Utrecht, Nederland Idean Voltijd

Company Overview

frog is a global business with teams working across the world. As a Transformational Customer Experience Leader, you will be part of our Customer Transformation team, which consists of people from different nationalities and backgrounds.

About the Role

We are looking for a seasoned professional to lead our Customer Transformation efforts in the public sector. The ideal candidate will have a strong background in building better experiences through CX Strategy/execution, Design & Performance, Service Design, and/or nurturing lasting relationships through Marketing Strategy & Performance, Real-time Marketing Activation, Loyalty, and/or forming stronger teams through Organizational Design for Innovation, and/or mastering scalable operations through Commerce & Service Strategy/execution, Connected Marketing and Customer Platforms.

Responsibilities

The successful candidate will be responsible for leading projects and client engagements in collaboration with clients. This includes defining project management structure, streams, based on established business objectives and strategy, running projects from start-to-finish, driving blended teams of management consultants, experience designers, and technology experts to deliver according to plan, scope, quality and time, guiding and conducting customer/user research to identify what customers love, designing, building, testing and scaling prototypes and Minimal Lovable Products (MvPs), setting strategy based on consumer/product insights, business vision and stakeholder interests, and providing recommendations based on this to CxOs.

Requirements

To be successful in this role, you will need to have 6+ years of experience in managing the successful delivery of consulting engagements, digital projects and/or launching & scaling prototypes/MvPs across multiple clients. You should also demonstrate ability to provide coaching to junior team members and lead a team of consultants on a project. Additionally, you should have experience with an established management consulting firm and/or leading (digital) agency, exposure to one or more of Consumer Products and Retail, Energy & Utilities, Financial Services, Manufacturing or Public sectors is highly preferred.

Benefits

We offer a competitive salary package of €120,000 - €150,000 per year, depending on your level of experience, as well as opportunities for career growth and development. Our company is committed to equal opportunities and diversity in the workplace. We encourage all qualified applicants to apply.



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