Economic Operations Coordinator for Benelux Region

4 weken geleden

Amsterdam, Noord-Holland, Nederland Dover Corporation Voltijd

Markem-Imaje is a renowned world manufacturer of product identification and traceability solutions, offering a diverse range of reliable and innovative inkjet, thermal transfer, laser, print, and label application systems.

The company delivers fully integrated solutions that enable product quality and safety, regulatory compliance, better product recalls, and improved manufacturing processes.

As the Technical Services Resource Planner, you'll report into the Helpdesk & Planning Manager located in the UK while being part of the North European team consisting of 12 members combined by Helpdesk Engineers and Resource Planners.

You'll act as liaison between our customers in the Benelux area and our Field Service Engineers, ensuring the efficiency of our preplanned and reactive maintenance activities.

Main Responsibilities:

  • Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
  • Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability, and customer responsiveness.
  • Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
  • Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
  • Perform duties related to invoice collection; credit validation, obtaining purchase orders, and prompt invoicing of completed service notifications.
  • Determine service stock availability and process advance shipments and returns of service parts.
  • Prepare and send quotations for services to customers.

Requirements:

  • 1-2 years of customer-focused experience within a highly demanding and fast-paced environment.
  • Proven track record in positions with administrative tasks.
  • Proficient with MS Office, especially Outlook and Excel.
  • Proven experience of working within SAP environment would be a plus (training will be provided).
  • Able to communicate properly in English and Dutch (both verbal and written). French would be a plus.
  • Ability to demonstrate logical thinking process and troubleshooting.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Strong interpersonal, customer-oriented, and relationship management skills.
  • Ability to work independently.

What We Offer:

A competitive salary of approximately €45,000 per year, reflecting the average salary in the Benelux region for similar roles, taking into account the job description, location, and industry standards.

This position may be located in EMEA: Netherlands: North Holland: Amsterdam. We are committed to providing a collaborative work environment that aligns with our core values of Collaborative Entrepreneurial Spirit, Winning Through Customers, High Ethical Standards, Openness, and Trust, Expectations for Results, and Respect and Value People.

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