Customer Service Representative

24 uur geleden


NieuwAmsterdam, Drenthe, Nederland Kuehne + Nagel N.V. Voltijd

We are seeking a skilled Road Logistics Customer Care Specialist to support our team in Nieuw-Amsterdam. In this role, you will be the key link between customers, sales, and operational departments, handling commercial, customer service, and administrative activities.

Your Key Responsibilities:

  • Manage daily interactions with existing customers, ensuring seamless communication and support.
  • Oversee new orders, ensuring data accuracy and resolving any discrepancies.
  • Review and validate invoices and other essential documents to maintain accurate records.
  • Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
  • Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
  • Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
  • Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
  • Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.

Your Skills and Experiences:

  • Previous experience in road freight and/or customer service is beneficial.
  • Ability to handle both order management and some finance-related responsibilities.
  • Strong team player with the capability to work independently.
  • Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
  • Customer- and service-oriented mindset.
  • Excellent command of both English and Dutch.

About Kuehne + Nagel:

Kuehne + Nagel is a leading logistics company with over 80,000 employees across 100 countries. We value diversity and equal opportunity, and we are committed to creating a workplace where everyone can thrive. If you are passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.



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