Technical Services Manager Amsterdam

1 week geleden


Amsterdam, Noord-Holland, Nederland Markem-Imaje B. V. Voltijd
Job Title: Technical Services Manager Amsterdam

Markem-Imaje, a leading provider of identification, traceability, and consumer engagement solutions, is seeking a highly skilled Technical Services Manager to lead our team in Amsterdam.

About the Role:

This is a unique opportunity to join a dynamic team and take on a leadership role in ensuring the best-in-class service delivery to our customers in the Netherlands and Belgium. As a Technical Services Manager, you will be responsible for managing a team of 11 Field Service Engineers, collaborating closely with the local sales organization, and reporting to the Service Delivery Manager for the North-West Europe zone.

Key Responsibilities:
  • Manage and motivate a team of Field Service Engineers to deliver exceptional service to customers.
  • Collaborate with the local sales organization to ensure seamless communication and coordination.
  • Develop and implement action plans to improve service delivery and customer satisfaction.
  • Build and maintain strong relationships with key customers and outsourcing partners.
  • Perform regular site visits and monitor KPIs to ensure service excellence.
Requirements:
  • At least 2-3 years of experience in a similar role, managing a technical team or service delivery.
  • Strong communication and leadership skills, with the ability to work closely with sales management.
  • Exceptional organizational and team management skills, with a focus on meeting deadlines.
  • Experience with SAP or similar ERP systems is a plus.
  • Excellent Dutch and English language skills are a must.
What We Offer:
  • Growth opportunities within a dynamic international environment.
  • Company car and annual performance-based pay reviews.
  • Yearly bonus scheme and pension scheme.
  • 2 months probationary period and employee assistance program.
  • Long service awards and WFH options.
  • Recruitment referral bonus and regular employee recognition.


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