Customer Service Representative

3 weken geleden


Hoek, Nederland Dow Benelux B.V. Voltijd
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Dow Benelux B.V. in Terneuzen. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Management: Process customer orders, manage inventory, and ensure accurate order fulfillment.
  • Account Management: Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Communication: Collaborate with internal teams, including Supply Chain, Marketing, and Logistics, to achieve optimal results.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement effective resolutions.
Requirements
  • Language Skills: Fluency in English, with proficiency in German or French (C1 level or higher).
  • Education: MBO-4 (Vocational) level of thinking and working.
  • Availability: 40 hours per week, with a valid Dutch work permit or EU nationality.
  • Experience: Preferably 1-2 years of experience in customer service, with CRM and/or SAP experience.
What We Offer
  • Competitive Salary: Gross salary between €2,800.- and €3,400.- per month.
  • Benefits: Vacation pay, thirteenth-month bonus, reimbursement of travel expenses, and enrollment in a pension plan.
  • Professional Development: On-the-job training at Dow and access to Manpower's online learning platform.


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