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Business Process Manager Onboarding
2 maanden geleden
We are seeking a highly skilled Business Process Manager to join our Onboarding team at ABN AMRO. As a Business Process Manager, you will be responsible for leading and owning some of the bank's most important customer processes, including onboarding for Personal & Business Banking, Wealth Management, and/or Corporate Banking.
Your primary focus will be on managing end-to-end generic customer processes, ensuring that all necessary guidelines, standards, and Standard Operating Procedures (SoPs) are designed and implemented to improve customer service and compliance with laws and regulations.
Key Responsibilities- Own one or more end-to-end generic customer processes related to onboarding.
- Manage these processes end-to-end, ensuring compliance with laws and regulations.
- Continuously improve the Net Promoter Score (NPS), process performance, and efficiency of the generic customer processes within your scope.
- Implement value chain management to actively monitor and steer upon the performance of the end-to-end processes you are accountable for.
- Mobilise and manage stakeholders across the end-to-end chain to collaborate, drive execution, and achieve the right results.
- Initiate, prioritise, and provide requirements for proposals on process improvement, harmonization, and digitalisation.
- Provide insight into process performance and execute accurate analyses to define potential process performance improvements.
- University level education with 5+ years of relevant work experience, preferably with a background in business process management, change management, and/or operational excellence.
- Demonstrable experience in stakeholder management on managerial level.
- Track record in complex problem-solving.
- A commercial mindset.
- Professional working proficiency in Dutch.
ABN AMRO is a leading bank in the Netherlands, and our Generic Customer Processes (GCP) department plays a crucial role in improving the service we provide to our customers and complying with laws and regulations. We believe in an inclusive culture where all colleagues feel engaged and appreciated.
What We Offer- A gross monthly salary based on a 36-hour work week, including vacation pay and benefit budget.
- A Benefit Budget of 11% of your salary, allowing you to acquire additional employment benefits.
- Five weeks of vacation per year, with the option to purchase an additional four weeks per year.
- A Personal Development Budget of €1,000 per year, which you can accumulate up to €3,000.
- The possibility to work from home, in consultation with your team and depending on your position.
- An annual public transport pass with free public transportation throughout the Netherlands.
- An excellent pension scheme.
