Global Professional Services Director
1 maand geleden
Are you a driven, motivated senior professional seeking a new challenge within a dynamic international company? Bizzdesign, a thriving SaaS company with 24 years of experience, is looking for a Global Professional Services Director to lead all service sales, planning, execution, and financial priorities for regional teams.
Key Responsibilities
- Professional Services Leadership: Oversee regional and local Professional Services operations and serve as the main point of contact for all Professional Services topics, including escalations with strategic global customers.
- Strategic Advising & Collaboration: Act as a strategic advisor to the Executive team and peers in CCO on Professional Services initiatives and collaborate with Sales, Bizzdesign University, Customer Success, and Global Services to improve the entire customer journey.
- Business Analytics & Reporting: Analyze and report on core business metrics, performance tracking, and identifying opportunities for process and performance improvement.
- Leadership & Talent Development: Lead a team of senior directors, foster a culture aligned with Bizzdesign's core values, and ensure cross-functional collaboration for strategic alignment and high-quality deliverables.
- Stakeholder Management & Communication: Build trust as a strategic partner to senior and executive stakeholders, provide impartial recommendations, and communicate clearly with leaders and teams across functions.
Requirements
- Entrepreneurial mindset, overseeing diverse teams with diverse goals across multiple regions.
- PhD, MA/MS, or BS/BA degree with 15+ years of sales and/or services experience.
- Excellent leadership experience in changing a consultancy organization towards industry standards.
- Thorough understanding of software sales and services practices, including software implementation processes, business consultancy, and technical integration projects.
- Demonstrated ability to cultivate large cross-functional initiatives and guide laterally and vertically.
- Ability to manage multiple priorities based on changing business needs and work in a team-based, dispersed, matrix-led organization.
- Thorough organizational, planning, communication, and management skills.
- Creative and thoughtful problem-solving skills.
- Persuasive written and verbal communication skills, ability to lead, guide, resolve conflict, and cultivate consensus among diverse cross-functional stakeholders.
- Willingness and ability to travel regularly, including regional locations in the US, Mexico, and Singapore.
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