Head of Global Customer Support Operations

2 dagen geleden


Utrecht, Utrecht, Nederland Foot Locker Voltijd

The role of Head of Global Customer Support Operations at Foot Locker is a challenging and rewarding opportunity for a seasoned professional with a proven track record in leading high-performing teams.

About the Position

We are seeking an experienced Director to lead our global customer support operations, driving excellence in customer experience and service delivery. As a key member of our leadership team, you will be responsible for developing and implementing strategies that meet the evolving needs of our customers.

As Head of Global Customer Support Operations, you will oversee the end-to-end customer support process, ensuring seamless execution across all banners in Europe and collaboration with NA and APAC teams. Your primary objective will be to drive enterprise solutions that enhance customer satisfaction and loyalty.

Responsibilities

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