Customer Success Architect, XSIAM

4 maanden geleden

Amsterdam, Nederland Palo Alto Networks Voltijd

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together

Job Description

Your Career

Leading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option

Your Impact

Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption

Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.

Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products

Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.

Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

Experience as a Security Incident Responder or SOC analyst/manager

Experience with development and maintenance of scripts in Python.
JavaScript or PowerShell is a plus

Experience with security design and architecture, content development, workload automation and use-cases.

Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems

Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).

Familiarity with attack surface management is a plus

Experience in customer-facing roles (internal or external) is a must

Self-learner able to drive business outcomes independently

Excellent collaboration in fast-paced, matrix environment 

Ability to work under pressure, and prioritize tasks accordingly

Fluent English is a requirement. Any other language is a plus

Bachelor's degree or equivalent military experience required 

Ninja uniform is a plus

Additional Information

The Team

Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

  • Customer Success Lead

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    About UsPalo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. We're committed to providing innovative solutions that enable our customers to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations, and manage their attack surface.Your CareerAs a...

  • Senior Customer Success Architect

    6 maanden geleden

    Amsterdam, Nederland Amplitude Voltijd

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they...

  • Principal Success Architect

    2 maanden geleden

    Amsterdam, Nederland ServiceNow Voltijd

    Job DescriptionServiceNow is looking for a rockstar Principal Customer Success Architect. You will be part of the Customer Outcomes team where our purpose is to accelerate platform adoption and improve our customers outcomes. This is a strategic advisory role where you will get the opportunity to go wide and deep helping our customers achieve their...

  • Customer Success Manager

    3 maanden geleden

    Amsterdam, Nederland Mollie Voltijd

    **The Opportunity** The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success,...

  • Customer Success Manager

    2 maanden geleden

    Amsterdam-Zuidoost, Nederland Change customer service BV Voltijd

    **Ben jij **ondernemend,** **commercieel** ingesteld en krijg je energie van het helpen van bedrijven hun **doelen te bereiken**? Wil je werken voor het grootste handelsplatform van de Benelux? Bij Change zoeken we voor onze klant Marktplaats Automotive een **Customer Success Manager** die autobedrijven adviseert over de advertentie - en verkoopstrategieën...

  • Customer Success Director

    4 weken geleden

    Amsterdam, Nederland Backbase Voltijd

    **Job Description: Customer Success Manager: North Africa **_(French & Arabic)_ Location limited to : Morocco, Tunisia and Amsterdam As a Customer Success Manager for Africa at Backbase, you will be at the forefront of driving customer satisfaction and success across French and Arabic-speaking countries in Africa. Ideally based in North Africa or the...

  • Manager, Customer Success

    1 maand geleden

    Amsterdam, Nederland Palo Alto Networks Voltijd

    Job DescriptionYour CareerThis role is focused on ensuring our customers’ success, driving growth/adoption of our technology as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers and Palo Alto Networks success. Reporting to the EMEA SASE Customer...

  • Customer Success Executive

    1 maand geleden

    Amsterdam, Nederland LOGEX Voltijd

    **Our mission** At LOGEX, we support healthcare stakeholders with advanced analytical software, and turn data into better healthcare. With our insights, we make healthcare more affordable and better, and we improve the patient’s and clinicians’ experience. To make confident healthcare decisions, hospitals and doctors need insights they can rely on,...

  • Customer Success Manager

    3 maanden geleden

    Amsterdam, Nederland Dexter Energy Voltijd

    We are Dexter Energy! We are an **Amsterdam-based scale-up** that’s building **AI-based forecasting and optimization products** to help renewable energy companies become** more predictable and profitable**, helping push fossil fuels out of the market, and speeding up the energy transition. Our mission is to enable a sustainable and affordable power system...

  • Head of Customer Succes

    6 maanden geleden

    Amsterdam, Nederland Assessio Group Voltijd

    Als Head of Customer Success bij Assessio Bloom ben je samen met je collega's verantwoordelijk voor het maximaliseren van de klantwaarde op de lange termijn. Dit betekent dat je actief bijdraagt aan het stimuleren van het platformgebruik, het verminderen van churn en het verhogen van de klanttevredenheid (NPS). Je speelt een cruciale rol in het waarborgen...

  • Customer Success Manager

    6 maanden geleden

    Amsterdam, Nederland Verizon Voltijd

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...

  • Customer Success Manager

    6 maanden geleden

    Amsterdam Centrum, Nederland CleverTap Voltijd

    **About the Role**: As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relationships to retain and grow accounts for CleverTap. **What will you do**: - Drive...

  • Customer Success Manager

    6 maanden geleden

    Amsterdam, Nederland Workiva Voltijd

    Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our...

  • Customer Success Manager

    6 maanden geleden

    Amsterdam, Nederland Okta Voltijd

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Head of Customer Success

    2 maanden geleden

    Amsterdam, Nederland Healthy Workers Voltijd

    **Head of Customer Success - Full Time (32-40u)** - ‘Ideas are easy. Implementation is hard.”’_ **Wie zijn wij?** Elk gebouw slim, duurzaam en gezond, dat is onze missie. Vastgoed is verantwoordelijk voor bijna 40% van de wereldwijde emissies. Daarnaast presteert 90% van de gebouwen niet naar vermogen en 70% zelfs matig tot slecht. Dat maakt vastgoed...

  • Customer Success Director

    6 maanden geleden

    Amsterdam, Nederland Backbase Voltijd

    **The job in short** As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. **Meet the job** In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional...

  • Head of Customer Success

    6 maanden geleden

    Amsterdam West, Nederland Source.ag Voltijd

    At Source, we are supporting the best greenhouse growers in the world to help them scale their operations and become more successful. We do this by building software and AI solutions that help growers to more efficiently and effectively manage their day-to-day operations. By doing this, we are accelerating the global adoption of efficient and robust food...

  • Outbound Customer Success

    4 dagen geleden

    Amsterdam Centrum, Nederland Booking.com Voltijd

    Role Description: **Role Description**: **Key Job Responsibilities and Duties**: - Initiate, scope and execute customer success strategies and deliverables that contribute to customer activation and conversion targets - Manage and own a portfolio of new high value customers to drive adoption and convert new customers into long term relationships - Manage,...

  • Customer Success Manager

    1 maand geleden

    Amsterdam, Nederland Revinate Voltijd

    **About Us** Revinate is the largest and most innovative provider of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Our world class Omni Channel Direct Booking Platform helps capture,...

  • Customer Success Manager

    3 maanden geleden

    Amsterdam-Zuidoost, Nederland ServiceNow Voltijd

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...