Head of Operations Benelux
2 maanden geleden
about the role
Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility.
GDO plays a major role in building Orange Business operations: together, we adapt our operational models and we enhance our people’s skills and our collective ways of working in order to meet technology evolution requests, multi service development requests and our customers’ expectations for co-innovation. International Operations consists of 4 operational regions (Europe, APAC, EEMEA, Americas) The key objectives is to take end-to-end responsibility towards the customer ensuring optimal performances in the execution of end-to-end processes, driving continuous improvement of programs with internal and external stakeholders, fostering development of skills in line with the evolution of jobs, technologies and digitalization as well as contributing to the pre-sales phase of the customer deals.Role dimension
International Operations Europe delivers and maintains the services provided to all European Orange Business customers. Teams are located in Europe and in Cairo. They are organized in 4 clusters (Northern Europe, Benelux, DACH (Germany, Austria & Switzerland) and Southern Europe) and 3 transversal teams (Smart Field Services, Delivery Excellence, and Business Operations). International Operations Europe is a team of around +1000 people with more than 20 nationalities.The main activities of the Head of International Operations for Benelux are:
To lead Benelux regional operations team in order to deliver the highest level of operational excellence to all customers of Orange Business in the Benelux at the most optimum cost and in very close coordination with Benelux International Business team, To engage transversally with all stakeholders in Benelux and across the globe to continuously improve customers satisfaction, contributing to Orange Business profitable growth and competitiveness.Head of International Operations for Benelux Mission:
To define strategic guidelines and inputs for GDO Benelux managers in line with the strategy of Orange Business in order to: achieve and maintain best in class customer services operations ratings provide services enhancements to continuously improve service quality to our customers To guarantee excellent services to our customers at the optimum cost of operations in Build and Run To empower the teams to allow them to evolve towards a learning organization, fostering collaboration and agility as main levers for transformation To boost simplification and automation to optimize the service quality while permanently improving our operational and financial performance To anticipate skills evolution to make our team ready to provide our customers with services based in new technology disruptions (Software Defined Networks, Artificial Intelligence, Digitalization, Robotic Process Automation) and develop both Managed Services and MSI services To work very closely with Sales, including during the pre-sales phase, to support win of deals and ensure a smooth transition towards the implementation and operational phase To lead operationally all carriers and vendors/partners in Benelux to secure best service in the delivery and operation by promoting quality orientations to external partners
about you
Profile and experience
Leadership and successful experiences in team management with a real vision around agility and collaboration to lead transformations and empower teams. Previous experience of transition, transformation and operations either in a telco or in a Service Integrator is welcomed. Experience in dealing with customers, proactively taking the lead in crisis situation and establishing trustful relationships with them. Good awareness of the organization of B2B activities coupled with know-how in operations activities with a focus on operational and financial excellence. Familiarity in working with different cultures, in a fast moving & multi-actors environment. A strong experience in managing third parties and providers in tight cost management. Excellent interpersonal skills and aptitude to work cross-functionally, to coordinate and bring together various players: cooperative mindset & cross-functional influence capabilities. Goal and result oriented associated to a strategic vision. Leadership and communication skills with the faculty to make synthesis in a complex environment. Change agent
additional information
contract
Regular
-
Head of Operations Benelux
3 weken geleden
Amsterdam, Nederland Orange Voltijd**votre rôle**: Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. - GDO plays a major role in building Orange Business operations: together, we adapt...
-
Head of Operations Benelux
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Orange Business Services Voltijdabout the role Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in building Orange Business operations: together, we...
-
Head of Operations Benelux
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Orange Voltijdvotre rôle:Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world.GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in building Orange Business operations: together, we adapt our...
-
Head of Operations Benelux
2 maanden geleden
Amsterdam, Nederland Orange SA Voltijdabout the role Within Orange Business, Global Delivery Operations (GDO) delivers end-to-end services to Orange Business B2B customers all around the world. GDO supports all OBS portfolio services: data and telephony networks, collaborative solutions, security and mobility. GDO plays a major role in building Orange Business operations: together, we adapt...
-
Head of Operations
1 maand geleden
Amsterdam, Nederland Oot VoltijdOver Oot Goedemorgen. Wij zijn Oot en we hebben een missie: het grootste gezonde ontbijtmerk van Europa worden. We maken kraakverse, suikerarme granola’s en bezorgen deze direct van de bakkerij bij de consument thuis. Ons merk is sinds de lancering in 2018 uitgegroeid tot grootste online ontbijtmerk van de Benelux met meer dan 175.000 klanten. Op kantoor...
-
Head of Operations
2 maanden geleden
Amsterdam, Nederland Flagshipamsterdam VoltijdOver Flagship: Flagship Amsterdam is een jonge en snelgroeiende rederij in het centrum van Amsterdam. Wij bieden zowel publieke rondvaarten als privé vaarten aan op onze prachtige open sloepen en klassieke salonboten. We begonnen in 2017 met drie boten, zijn sindsdien gegroeid naar meer dan 53 boten en we groeien nog steeds! Jaarlijks verwelkomen we...
-
Head of Operations
2 maanden geleden
Amsterdam, Nederland Flagship Amsterdam VoltijdOver Flagship: Flagship Amsterdam is een jonge en snelgroeiende rederij in het centrum van Amsterdam. Wij bieden zowel publieke rondvaarten als privé vaarten aan op onze prachtige open sloepen en klassieke salonboten. We begonnen in 2017 met drie boten, zijn sindsdien gegroeid naar meer dan 53 boten en we groeien nog steeds! Jaarlijks verwelkomen we mensen...
-
Head of Credit card Operations
6 dagen geleden
Amsterdam, Noord-Holland, Nederland INTERNATIONAL PEOPLE SOLUTIONS VoltijdJob descriptionAn outstanding opportunity has come available in AMSTERDAM for a Head of Creditcard Operations. We are looking for an inspiring and ambitious Head of Creditcard Operations to build a brand new creditcard team from scratch. RequirementsExperience with managing high risk credit card subscription services. Ideally focussed on SweepsHave to know...
-
Head of HR Operations
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Independent Recruiters VoltijdThen you should come and work as an HR Operations Manager for this sustainable, fast delivery service in AmsterdamIn this role you will be responsible for operational tasks regarding the employees, such as the preparation of payroll. As an HR Operations Manager you will mostly be in contact with the recruitment and finance team and will report to the Head of...
-
Head of Account Management Benelux
2 maanden geleden
Amsterdam, Nederland Adyen VoltijdThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Head of Account Management Benelux
3 weken geleden
Amsterdam, Nederland Adyen VoltijdThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Head of Key Accounts Benelux
5 dagen geleden
Amsterdam, Nederland Sarawak Nederland VoltijdAre you most energized by the prospect of shaping a vision and strategy to propel substantial growth across all key accounts? If so, seize this opportunity to truly make an impact as the fresh **Head of Key Accounts** Within this rapidly expanding A-brand company, you'll have the chance to craft distinctive narratives for a lineup of groundbreaking...
-
Head of Credit card Operations
2 maanden geleden
Amsterdam, Nederland International People Solutions B.V. VoltijdWord lid of meld u aan om uw volgende vacature te zoeken Solliciteer naar de functie van Head of Credit card Operations (SWEEPS) based in Amsterdam bij International People Solutions B.V. Word lid of meld u aan om uw volgende vacature te zoeken Solliciteer naar de functie van Head of Credit card Operations (SWEEPS) based in Amsterdam bij ...
-
Head of HR Benelux
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Appointments Group VoltijdOur client is one of the largest apparel/fashion retailers in the world. As they continue their expansion in the Benelux region, they have created a new and exciting role of Head of HR Benelux, reporting to the region's Chief Operating Officer. In this role you will manage a small team (2 HRBP's, 3 HR Support roles) and you will work closely with the EU...
-
Head of Credit card Operations
1 maand geleden
Amsterdam, Nederland INTERNATIONAL PEOPLE SOLUTIONS VoltijdJob description An outstanding opportunity has come available in AMSTERDAM for a Head of Creditcard Operations. We are looking for an inspiring and ambitious Head of Creditcard Operations to build a brand new creditcard team from scratch. Requirements Experience with managing high risk credit card subscription services. Ideally focussed on Sweeps ...
-
Head of Operations
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Corporate Housing Factory VoltijdHEAD OF OPERATIONS Hey We are Corporate Housing Factory . Since 2013, we have been one of the largest providers of serviced apartments in the Netherlands and one of the few that exclusively serves corporate customers. We are a prominent player in renting temporary apartments to internationals coming to the Netherlands for a short or extended stay. Our...
-
Head of HR
2 maanden geleden
Amsterdam, Nederland Top of Minds Voltijd3 weken geleden Wees een van de eerste 25 sollicitanten Rechtstreeks bericht sturen naar plaatser van vacature van Top of Minds Head of HR bij Allen & Overy Kandidaatprofiel Ten minste 10 jaar ervaring Ervaring met partnerstructuren Sterk in executie Op het Amsterdamse kantoor van Allen & Overy zetten meer dan driehonderdvijftig advocaten,...
-
Head of HR
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Top of Minds Voltijd3 weken geleden Wees een van de eerste 25 sollicitanten Rechtstreeks bericht sturen naar plaatser van vacature van Top of Minds Head of HR bij Allen & Overy Kandidaatprofiel Ten minste 10 jaar ervaring Ervaring met partnerstructuren Sterk in executie Op het Amsterdamse kantoor van Allen & Overy zetten meer dan driehonderdvijftig advocaten,...
-
Head of Product
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Top of Minds VoltijdHead of Product bij de Nationale Postcode Loterij Kandidaatprofiel Ten minste 10 jaar ervaring Met het ontwikkelen van digital consumer products En leidinggeven aan agile productteams Binnen een digital pure player Transformatie vormgeven vanuit ambitie Visie op zowel nationale als internationale afzetmarkt Maatschappelijk betrokken Wie kent de...
-
Head of Product
4 weken geleden
Amsterdam, Nederland Top of Minds VoltijdWie kent de Nationale Postcode Loterij en VriendenLoterij niet? Prijzen winnen met de hele straat – en intussen goede doelen steunen, voor een eerlijkere, groenere en betere wereld. De loterijen zijn inmiddels ook in Duitsland, Zweden, Noorwegen en Groot-Brittannië een begrip. Een ervaren Head of Product krijgt de kans om de transformatie naar een...
