Customer Fulfillment Representative

3 maanden geleden


Amsterdam, Nederland Elementis Voltijd

Job Description Summary

We are looking for a driven and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, handling inquiries, and resolving issues. This position offers the opportunity to work closely with various teams to ensure customer satisfaction. If you're passionate about customer service, enjoy problem-solving, and thrive in a collaborative environment, this role it for you

Job Description

Order Management: Process customer orders, consignment releases, and billing.

Communication & Issue Resolution : Handle calls, emails, and escalate critical issues.

Financial Management : Collaborate with the credit department to resolve invoice and credit issues.

Continuous Improvement : Contribute to improving administrative processes.

Customer Relations : Maintain professionalism and provide consistent customer support.

Additional Job Description

Education : Associate degree

Experience : Experience of working within a customer-serviced related role required

IT Skills : JDE or SAP, Microsoft office suite, Powerpoint, Excel & Word

Language Skills : Fluent in English and preferably in Dutch (and second foreign language French or German)

Customer focused, strong communicator, ability to adapt and collaborate

Working arrangements: Minimum 3 days a week in the office

If you're ready to take the next step in your career and help us create memorable customer experiences, apply now



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