Customer Experience Specialist, French Market

4 maanden geleden


Amsterdam, Nederland Lemonade Voltijd
Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, .org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’ Best Workplace and Best-Led Company by Inc. Magazine “World Changing” by Fast Company Recognized as a World Changing Idea by Fast Company Magazine Ranked #1 Home insurance in America Won best renters and homeowners insurance in America by US News, and others Best Pet Insurance in America Rated “Best Overall Pet Insurance” by Better Homes & Gardens Rated 4.9 ⭐ on the App Store Among the highest rated apps of all time What you’re applying for

Are you enthusiastic, highly driven and motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, with a great sense of humor?If you’re a native French speaker and this sounds like you, we just might have the perfect job for you

Over the course of a typical day at Lemonade you’ll be asked to provide surprisingly delightful customer care to our customers, while working alongside (and learning from) some of the best talent from the tech and insurance industries. You’ll advocate for our community of customers, and work with our product and engineering team to maintain an award-winning level of service.

What you’ll need
  • Native French speaking skills with a good understanding of the English language

  • Strong phone and creative writing skills

  • Helpful personality

  • Empathy, patience, and an overall positive approach

  • Efficient and loves to get shit done

  • Tech-savvy

  • Loads of attention to detail

  • Experience working with helpdesk tools (i.e. Zendesk)

  • At least 2 years of prior work experience, or a college degree

In this job you'll
  • Provide a surprisingly delightful experience by adapting your style of support to meet each customer’s unique needs in a variety of situations 

  • Build customer confidence in our brand by showcasing deep knowledge across all of our products 

  • Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset

  • Bring our values to life in the way that you interact and build community across our teams and company



  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team in the French market. As a native French speaker, you'll be responsible for providing exceptional customer care to our clients while working alongside a talented team of professionals.Key ResponsibilitiesProvide surprisingly delightful customer...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Representative to join our French Market team. As a customer-centric tech company, we're committed to delivering a smart, instant, and delightful insurance experience. In this role, you'll provide surprisingly delightful customer care to our customers, working alongside some of...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Native French Speaker to join our team as a Customer Experience Specialist. As a key member of our customer support team, you'll be responsible for providing exceptional customer care to our French-speaking customers.You'll work closely with our product and engineering teams to maintain an...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    Job OverviewWe are seeking a highly motivated and customer-centric Customer Experience Specialist to join our team in the French Market. As a member of our growing team, you will be responsible for providing exceptional customer support, building customer confidence in our brand, and identifying areas for improvement in our customer experience.About...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    We're building a team that's passionate about delivering an exceptional customer experience, and we're looking for a skilled Claims Experience Advocate to join us on the French market. As a Claims Experience Advocate, you'll be working closely with our Claims Experience Adjusters to settle property claims and exceed customer expectations. With a...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    Customer-Centric Claims ExperienceLemonade is revolutionizing the insurance industry with a customer-centric approach. We're seeking an empathetic and communicative individual to join our French Market claims experience team.This role involves working closely with our Claims Experience Adjusters to settle property losses and exceed customer expectations....


  • Amsterdam, Nederland Undutchables Voltijd € 2.700 - € 3.000

    Would you like to work in the fashion industry? We are looking for a English speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks...


  • Amsterdam, Nederland Undutchables Voltijd € 2.700 - € 3.000

    Would you like to work in the fashion industry? We are looking for a English speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks...

  • Customer Experience Agent

    4 weken geleden


    Amsterdam, Nederland MR MARVIS Voltijd

    MR MARVIS is looking for you! We are hiring a new part-time (16h minimum per week) French-speaking Customer Experience Agent with a flair and passion for outstanding customer service. The MR MARVIS Customer Experience Team consists of a group of young, talented people who provide the best possible service to our customers every day. In addition, we also...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    Claims Experience RoleWe're looking for an empathetic and communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, this opportunity may be a good fit.In this role, you'll work closely with Lemonade's Claims Experience Adjusters to settle property losses and exceed...

  • Team Lead, Claims Experience

    2 maanden geleden


    Amsterdam, Nederland Lemonade Voltijd

    We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level. Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a customer-centric tech company, we're revolutionizing the insurance industry with a smart, instant, and delightful experience.In this role, you'll provide surprisingly delightful experiences to our customers through various channels,...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a Customer Experience Specialist, you will be responsible for providing exceptional customer care to our customers through various channels, including email, phone, and other digital platforms.You will work closely with our management...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    Empathetic Claims Experience AdvocateLemonade is seeking a highly empathetic and communicative individual to join our claims experience team. As a customer-centric tech company, we're committed to delivering surprisingly delightful experiences to our customers.In this role, you'll work closely with our Claims Experience Adjusters to settle property losses...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a Customer Experience Specialist, you will be responsible for providing surprisingly delightful customer care to our customers, while working alongside some of the best talent from the tech and insurance industries.Key...


  • Amsterdam, Noord-Holland, Nederland EF Education First Voltijd

    Unlock Your Potential as a French and Flemish Language SpecialistAre you passionate about customer experience management and lead generation? Do you have a proficient level of French and Flemish? If so, we invite you to join our dynamic team at EF Education First as a French and Flemish Language Specialist.As a key member of our sales team, you will be...

  • Metal Trader

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Job Title: Metal Trader - French Market ExpertAbout the Role:We are seeking a highly skilled Metal Trader to join our team in the French market. As a key member of our client's growth strategy, you will play a crucial role in strengthening their purchasing position in France by acquiring metal products from key suppliers.Key Responsibilities:Analyzing market...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    Transforming Insurance with a Customer-Centric ApproachLemonade is revolutionizing the insurance industry with a unique customer-centric approach. As a customer-centric tech company, we've created an insurance experience that is smart, instant, and delightful.Our team is comprised of like-minded makers who thrive in a fast-paced startup environment. We...

  • Customer Experience Specialist

    9 minuten geleden


    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Page Personnel is seeking a Customer Experience Specialist to join their team.About the Company:We are a well-established recruitment agency in the industry, recognized for our expertise and commitment to excellence. We pride ourselves on building long-lasting relationships with our clients and candidates, ensuring a personalized approach to every...


  • Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team in the Dutch market. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities- Provide surprisingly...