Technical Support Representative

8 maanden geleden


Woerden, Nederland Kardex Voltijd
Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.

Your tasks

•Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)

•Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools

•Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
 

Your profile

Experience in field customer service Familiar with diagnostic methods Basic computer skills Technical / mechanical / electronic experience Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP Experience in industrial communication (Field bus, Ethernet, etc.) Experience with onsite health and safety regulations & standards Good knowledge of English German/other languages are valued PLC troubleshooting Logistics knowledge/ experience is a plus

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