IT Support Engineer
7 maanden geleden
Who are we?
Our world needs solutions, and we need them fast. A growing population and increasing standards of living drive our energy and material consumption. In order to keep global warming at bay, we need to reduce our carbon footprint substantially, in fact transition towards a climate neutral economy.
Avantium’s Vision: “We believe in a fossil-free world, let’s go”
We create disruptive technologies to facilitate the sustainability change and bring them to the world with partners to accelerate the transition towards renewable and circular business.
Where do you fit in?
As an IT Support Engineer you will play a crucial role in assisting end-users with technical issues related to hardware, software, and network systems. Your primary responsibility will be to provide timely responses on queries and tickets and give effective support to ensure smooth operations within the organisation.
Acting as the first point of contact between business and the IT Support function, you will be expected not only to provide support on incoming tickets and issues but also to triage these in the event of necessary escalation, asking the right questions and setting end-user expectations before escalating.
You will periodically be required to travel to company production facilities to provide support to the users at these facilities or to assist with IT deployments & upgrades.
Responsibilities:
Client Requests: Handle client requests and inquiries via the service desk ticketing system, email, Teams, or phone calls. Troubleshooting: Conduct basic troubleshooting to determine the degree of support required. Ticket Escalation: Escalate tickets for Level-2 support when necessary. Follow Ups: Identify and follow-up on stuck or stale tickets and issues which require attention or responses from end-users or Level-2 support. Problem Solving: Address problems such as login issues and hardware or system confirmation. User Training: Assist users in understanding and using IT provided systems and applications effectively. Onboarding & Offboarding: Assisting new users with their new IT equipment and getting them comfortable using IT systems as well as ensuring that departing users return their equipment in good time. Hardware Provisioning: Deployment of laptops, mobile phones, headsets and other IT end-user equipment. Inventory Administration: Cataloguing and maintaining an IT endpoint asset inventory.What do you bring?
This role is perfect for you if you have the following knowledge and skills:
Education : Minimum MBO level 3 or equivalent qualification in an IT related field. Skills : A keen ability and willingness to learn and proactively solve problems. Excellent verbal and written communication skills in English are essential. Dutch is beneficial. A customer-centric approach with the ability to provide friendly assistance.Ability to document issues accurately and follow established procedures.Prioritize and manage multiple tasks efficiently.Strong analytical and problem-solving abilities.Basic knowledge of computer hardware.Clear and concise communication with end-users.Familiarity with the following is highly beneficial:Windows 11MS OfficeMS TeamsOneDrive & SharePointBasic IPv4 networkingDNSActive Directory Any relevant internships or part-time roles are beneficial.
What do we offer?
Avantium is a small company with a big impact. Whilst contributing to a circular economy, we offer you a unique chance to learn a lot: in science, business and management, leading people and operations, market strategies, quality and last but not least safety. Learning paths can be steep, not depending on predefined career paths and development tracks. You are in the lead of your career, what you bring to the table will be noticed and taking initiative is rewarded and recognized. We have an informal result-oriented culture, a flat organization and we recognize and celebrate the many cultures that we represent. On top of that we offer good primary and secondary benefits.
Training and growth opportunities:
Whilst formal training for key skills and technologies will be offered on a needs basis, at Avantium the path to success is paved with real-world experiences rather than formal certifications. Dive into a stimulating environment that champions on-the-job learning, empowering you to hone your IT prowess through hands-on troubleshooting and system configuration.
In time you will have the opportunity to advance to Level-2 support, Systems admin, Application admin, Cloud admin or Infrastructure admin depending on your aptitude and abilities.
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