Customer Success Specialist | German OR French

4 weken geleden


Eindhoven, Nederland Undutchables Voltijd
As a Customer Success Specialist your responsibilities will include:
  • Providing support to customers after the onboarding process and following project delivery.
  • Acting as the first As a Customer Success Specialist your responsibilities will include:
    • Providing support to customers after the onboarding process and following project delivery.
    • Acting as the first point of contact for customers in case of any issues (support desk).
    • Conducting on-site training for users to ensure they effectively utilize our systems.
    • Managing small follow-up projects, ensuring customer needs are met.
    • Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
    • Drafting and managing Service Level Agreements (SLAs).
    You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority. We are looking for a young professional,
    • No IT background required, but a strong technical affinity is essential.
    • Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
    • Strong analytical and problem-solving skills with attention to detail.
    • Eagerness for professional growth and a proactive, independent work ethic.
    • Customer-focused attitude with a commitment to providing excellent service.
    • Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
    • Strong English skills are required, and knowledge of the German OR French language is required
    • You are currently residing in Eindhoven


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