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CRM Operations Lead in Amsterdam

4 maanden geleden

Amsterdam, Nederland Storio Group Voltijd
Vacaturebeschrijving

Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you This role can be located in either Barcelona or Amsterdam. JOB DESCRIPTION

  • Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value
  • Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
  • Lay foundations of operational processes to increase the team’s efficiency and effectiveness
  • Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
  • Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
  • Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
  • Own deliverability monitoring and reporting
  • Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments
IMPACT AND CONTRIBUTIONS
  • As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
WHAT WE OFFER:
  • Generous annual leave policy
  • Remote working policy
  • Versatile hybrid working model
  • We provide a comprehensive benefits package to all Storio group employees
  • A warm and inclusive company culture that includes social events throughout the year
WE ASK:
  • No minimum education required
  • 6+ years working experience in CRM in an e-commerce environment
  • Solid people management experience
  • Strong collaboration and communication skills
  • Commercial eye and performance driven
  • Problem-solving and analytical skills
  • Strong project management skills, effectively managing multiple projects across departments.
  • Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
  • Enthusiastic team player with “let’s go for it” mentality, used to working in a fast-paced e-commerce, international environment.
  • Excellent written and verbal skills in English.