Holiday Work Customer Service Officer

6 maanden geleden

Rhoon, Nederland CMACGM Voltijd

Led by Rodolphe Saadé, CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

For the summer period, we are looking for additional staff to strenghten our Customer Care department

ABOUT THE ROLE

The Customer Service Officer pro-actively manages the releases and/or delivery of incoming cargo to final receivers. They are capable of handling all queries from customers, terminals, customs and other CMA CGM departments. They are also able to multitask within the various Import Customer Service teams.

The key responsibilities of the Customer Service Officer are divided as such:
Administrative activities concerning the processing, documentation and handling of all incoming cargo

Maintaining contact with customers, hauliers, HO, stevedore, agents, customs and other departments
Reviewing, improving and implementing work procedures and company policies as well as updating the customer profile

SKILLS AND COMPETENCIES

Excellent knowledge of the Dutch & English language

Some work experience within customer service roles

Excellent knowledge op MS Office package

Good communication skills (oral & written)

Ability to work in a stressful environment

A logic approach to problem solving

Customer-focused & Pro-active

Come and find your better way with us

: Acquisition in response to the vacancy is not deemed desirable :

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