-temp- Customer Service Officer

2 maanden geleden


Rhoon, Nederland CMACGM Voltijd

**CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.
Jump Aboard for #betterways
We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.
We are looking for temporary extra staff until the end of the year to help set-up and build our current department.
The Customer Service Officer provides exceptional customer service to our customers by offering support and customer onboarding on our digital journey, tailored to meet the unique needs and expectations. Our Customer Service department is divided within a variety of segments, whereas we are looking for a Customer Service Officer to further enforce our Premium team.
Your responsibilities vary from case management related to ownership, prioritization and analysis to working on Service Level Management.
More specifically,
Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
Case Analysis & Dispatch, Analyse customer queries and consult experts or dispatch to the correct team for faster/quality turnaround time.
Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager
Also but not limited too,
Monitor SLA, Analyze customer Service Levels are maintained as tender/contract SOP
Manage all cases based on FIFO (First in First out) basis.
**Answering customer inquiries**: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues
Central point to handle exceptions / customer special demands
Resolving complaints in case of unexpected shipment disruptions/ issues
Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timeline
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers )
**We are looking for individuals that have**:
Experience within similar roles within Customer Service/Customer Care
Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
Great customer facing skills with ability to build and nurture relationships
Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.
Come and find your better way with us
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities.
: Acquisition in response to the vacancy is not deemed desirable :



  • Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...


  • Rhoon, Zuid-Holland, Nederland CMACGM Voltijd

    Customer Service Officer Role OverviewCMA CGM Holland is a leading container port in Europe, and our mission is to drive sustainable change within the maritime industry. We strive to achieve net zero carbon by 2050, and sustainable development is a key aspect of our strategy.We are looking for a Customer Service Officer to provide exceptional customer...


  • Rhoon, Nederland CMACGM Voltijd

    Led by Rodolphe Saadé, CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group...

  • -temp- Invoicing Officer

    3 weken geleden


    Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...


  • Rhoon, Zuid-Holland, Nederland CMACGM Voltijd

    Customer Service Officer Job DescriptionCMA CGM Holland is a leading container port in Europe, located in Rotterdam, also known as the Gateway to Europe. Our mission is to drive sustainable change within the maritime industry. To achieve our goal of net zero carbon by 2050, sustainable development is a key axis of our strategy.We are looking for temporary...


  • rhoon, Nederland AXS Logistiek Voltijd

    Vacaturebeschrijving Wie ben jij? Wat ga je doen? Customer Service Officer (Standard II Export)CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable...


  • rhoon, Nederland AXS Logistiek Voltijd

    VacaturebeschrijvingWie ben jij?Wat ga je doen?Customer Service Officer [Standard II Export]CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development...


  • Rhoon, Nederland AXS Logistiek Voltijd

    Vacaturebeschrijving Wie ben jij?Wat ga je doen?Customer Service Officer [Standard II Export]CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable...

  • Invoicing Officer

    3 weken geleden


    Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...

  • Inside Sales Officer

    4 weken geleden


    Rhoon, Zuid-Holland, Nederland Containerships Voltijd

    At CMA CGM Holland, we are seeking a highly skilled Inside Sales Officer to join our Sales team in the Short Sea Line (SSL) department. The ideal candidate will be responsible for developing and managing a customer portfolio in a specified geographic area, in accordance with Agency Business Plan Management.The Inside Sales Officer will sell products and...

  • Sales Support Officer

    1 maand geleden


    Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...


  • Rhoon, Zuid-Holland, Nederland CMACGM Voltijd

    About the RoleThe Invoicing Officer will be responsible for managing timely and accurate invoicing of all shipments under Benelux scope. This role will involve monitoring Not Invoiced Freight amounts (NIF) and DDSM to be invoiced amounts (TBI) while complying with all Group processes and requirements.Key ResponsibilitiesFreight invoicing: the Invoicing...

  • Sales Support Officer

    5 maanden geleden


    Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...

  • Inside Sales Officer Ssl

    5 maanden geleden


    Rhoon, Nederland Containerships Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...

  • Invoicing Officer Role

    3 weken geleden


    Rhoon, Zuid-Holland, Nederland CMACGM Voltijd

    Job DescriptionCMA CGM Holland, located in Europe's largest container port, Rotterdam, aims to lead sustainable change in the maritime industry. Our mission is to achieve net zero carbon by 2050 through sustainable development, a key axis of our strategy.In this role, you will be part of a dynamic team that strives for Better Ways in everything we do. Our...

  • Inside Sales Officer

    3 weken geleden


    Rhoon, Zuid-Holland, Nederland Containerships Voltijd

    CMA CGM Holland is seeking a skilled Inside Sales Officer to join its Sales team in the Short Sea Line department.The ideal candidate will have a strong understanding of sales strategies and a proven track record of developing and managing customer portfolios.Key Responsibilities:1. Account ManagementDevelop and maintain a portfolio of SME accounts for all...

  • Inside Sales Officer

    4 weken geleden


    Rhoon, Zuid-Holland, Nederland Containerships Voltijd

    CMA CGM Holland is a leading container shipping company in Europe, and we are seeking a skilled Inside Sales Officer to join our Sales team in the Short Sea Line (SSL) department.The ideal candidate will have excellent communication skills, a strong understanding of the maritime industry, and the ability to develop and manage a customer portfolio in a...


  • Rhoon, Nederland AXS Logistiek Voltijd

    Vacaturebeschrijving Wie ben jij?Je bent klantgericht en beschikt over diverse gegevensanalysevaardigheden;Je bent in staat om communicatief sterk te zijn zowel richting klanten als richting collega's;Je heb een hoge mate van nauwkeurigheid en een organisatorische mindset.Wat ga je doen?Als customer service medewerker ben je verantwoordelijk voor het...

  • M&r Control Officer

    2 maanden geleden


    Rhoon, Nederland CMACGM Voltijd

    **CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. Jump Aboard for...


  • Rhoon, Nederland AXS Logistiek Voltijd

    Vacaturebeschrijving Wie ben jij?Je bent klantgericht en beschikt over diverse gegevensanalysevaardigheden;Je bent communicatief vaardig, zowel richting klanten als richting collega's;Je hebt een hoge mate van nauwkeurigheid en een organisatorische mindset.Wat ga je doen?Als Customer Service Representative ben je verantwoordelijk voor het bieden van een...