Danish Customer Service Agent

4 maanden geleden

Amsterdam, Nederland BESTSELLER Voltijd

As a Danish Customer Operations Agent, you will be part of our energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.

**RESPONSIBILITIES**
- Investigate inquiries using internal and external stakeholders and systems
- Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
- Be able to process orders through various systems
- Make claims
- Process refunds
- Identify fraudulent behavior
- Attend meetings and trainings to ensure knowledge is up-to-date
- Translate text for customer contacts on an ad-hoc basis
- Be a team player and assist colleagues when needed
- Raise any areas of improvement with your Customer Operations Senior

**SKILLS/EXPERIENCE**
- Fluent in English and Danish are mandatory. Additional languages are a plus
- Excellent communication and interpersonal skills
- Interest in fashion and you are preferably an avid online shopper
- Experience in previous customer service or similar environments are a big plus

**YOUR PROFILE**

In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, and process-driven and strongly focus on building and maintaining successful customer loyalty.

This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands.
**Please note we are only looking for a full-time employee**.

**WHAT WE WILL BRING YOU**
- An extensive discount on all BESTSELLER brands
- The possibility to be added to our collective health insurance or an allowance of € 150 gross per month.
- Tax benefit to your sports membership subscription.
- Work 37 hours a week
- 27 holidays per year based on a full-time workweek. Option to buy 5 additional days
- A daily healthy lunch in the office
- Free consultations with psychologists and lifestyle coaches (OpenUp).
- A culture of trust, autonomy, and continuous feedback that contributes to a positive impact.
- Plenty of opportunities for professional and personal development.

**About BESTSELLER E-Commerce**:

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