Customer Service Representative

7 maanden geleden

Rotterdam, Nederland Eastman Voltijd

**The Role**:
As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

**Responsibilities**:

- Manage the entire Order to Cash process for a dedicated customer & product portfolio
- Handle and coordinate customer requests in line with the company policies and procedures
- Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center.
- Daily interaction (verbal and written communication) with external customers.
- Involvement and participation in internal projects.

**Requirements**:

- Bachelor’s Degree or equivalent.
- Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment.
- Experience with SAP/ERP system and/or Sales Force.
- ** Fluent in English and French are required**, **both verbal and written**. Additional EU language is preferred.
- Strong commercial acumen.
- Good analytical and communication skills.

**Required Personal Traits**:
As Customer Service Representative you are open minded, resilient, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations.

You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.

**Interested?**:
**Recruiter tip**: skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team

**NOTE: we already have chosen our sourcing channels and kindly ask not to be contacted by search, advertisement, or staffing firms**.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day

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