Team Lead Customer Experience Retail

4 maanden geleden

Breda, Nederland AB InBev Voltijd

Seniority Level: Mid-Senior Level

Ownership

Team Lead Customer Experience Retail & Wholesale

Bij AB InBev dromen we groots.

Het brouwen van 's werelds meest geliefde bieren, het bouwen van iconische merken zoals Bud, Jupiler, Tripel Karmeliet, Leffe, Hertog Jan, Hoegaarden, Corona en het creëren van betekenisvolle momenten is wat ons inspireert.

We zijn een team van gepassioneerde eigenaren die niet bang zijn om groot te dromen, omdat we weten dat we samen alles kunnen bereiken. Bouwen aan een meer duurzame, inclusieve en lonende toekomst. Van elke uitdaging een kans maken. Laten we dus samen de uitdaging aangaan.

Proost op groots dromen

De Rol:

- Het leiden, aansturen, motiveren en ontwikkelen van het Customer Experience Off Trade & WHS team (totaal 6 FTE). Je draagt hierbij de volledige verantwoordelijkheid voor alle stappen van de people cycle (OPR, beoordelings
- en functioneringsgesprekken, PDP etc);
- Het ontwikkelen en implementeren van een strategie om de klanttevredenheid in lijn te brengen met onze ambitie om de beste Supply Chain binnen FMCG te worden;
- Het ontwikkelen, implementeren en bewaken van verbeterprocessen binnen het gehele CX Off Trade & WHS Team: order flow, productie, reduceren administratie, business reviews, digitalisatie
- Opstellen en opvolgen van targets en KPI’s voor het team. Het opzetten van nieuwe (K)PI’s en bijbehorende dashboards in samenwerking met andere betrokken teams/ afdelingen;
- Snel oppikken, coördineren en oplossen van kritieke problemen. Veel/ vaker voorkomende problemen in kaart brengen en structureel oplossen;
- Het opvolgen van het product masterdata proces naar onze ketenpartners en het proces optimaliseren/ “future proof” inrichten;
- Stakeholder management, de juiste routines opzetten en bruggen bouwen tussen de verschillende CX teams en de verschillende interne departementen, zoals GCC, ZCC, Sales, Logistiek, Commercial Supply, Credit management, Finance.
- Het organiseren van CX & service gerelateerde business reviews met grote wholesalers als Bidfood & grote retailers als Albert Heijn.

Profiel:

- Minimaal HBO werk en denk-niveau
- Minimaal 2-3 jaar relevante werkervaring
- Transformational leadership / change management ervaring.
- Gedreven en gemotiveerde leider, klantgericht en stressbestendig.
- Sterk analytische vaardigheden.
- Resultaatgericht.
- Uitstekende communicatieve vaardigheden in zowel nederlands als engels.
- Project Management skills

Naast ons competitieve basissalaris geven we onze werknemers voorrang door eersteklas sociale voordelen aan te bieden:

- Competitieve bonus
- Mogelijkheid tot deelname aan Cao a la Carte regeling voor fiets, fitness, reiskosten, persoonlijke ontwikkeling
- Compensatie en extra vakantiedagen (totaal 44 dagen)
- Een uniek geboorte en bevallingsverlof
- Mogelijkheid tot afsluiten van een ANW-hiaatverzekering
- Goede pensioenregeling
- Eindejaarsuitkering (13de maand)
- Mogelijkheden voor leren en ontwikkeling (LinkedIn Learning/ Workday Learning/Mentoring)

Wat je van ons kunt verwachten:

- In deze functie heb je het potentieel om zowel ons bedrijf als je carrière te transformeren. Je krijgt de ondersteuning en coaching die je nodig hebt om te slagen. We zijn een meritocratie, met veel ruimte voor groei en ontwikkeling, dus je weet dat je harde werk zal worden beloond. We moedigen je aan om groots te denken en je doelen na te streven. Je krijgt de kans om creatief te zijn en samen te werken met internationale teams. Zo kun je een wereldwijd netwerk opbouwen en heb je directe controle over je carrière en de richting die je kiest.
- We _gaan_ door met het _bouwen_ van _een_ team _dat_ _meer_ _ondersteunend_, _inclusiever_ _en_ _meer_ _collaboratief_ is. Een team _dat_ divers is in _achtergrond_, _vaardigheden_ _en_ _ervaring_._
- Dus _als_ je _groots_ _droomt_, maar je bent _bezorgd_ _dat_ je _niet_ perfect past _bij_ de _functiebeschrijving_, _raden_ we je _toch_ _aan_ om _te_ _solliciteren_. _Misschien_ ben _jij_ _wel_ de _juiste_ _kandidaat_ om _ons_ _te_ _helpen_ _een_ _toekomst_ met _meer_ cheers _te_ _creëren_._
- Als _toonaangevende_ _wereldwijde_ _brouwer_ _zetten_ we _ons_ in om _mensen_ _samen_ _te_ _brengen_ _voor_ _een_ _betere_ - _en_ _meer_ _gelijke_ - _wereld_. Een _meer_ _gelijke_ _wereld_ _begint_ _wanneer_ _iedereen_ _kan_ _gedijen_. Bij AB InBev _waarderen_ we de _diversiteit_ van _culturen_, _perspectieven_, _vaardigheden_ _en_ _ervaringen_ _binnen_ _ons_ _personeelsbestand_, _en_ we _moedigen_ _vrouwen_, _mensen_ van _kleur_, LGBTQ+ _personen_, _mensen_ met _een_ handicap, _leden_ van _etnische_ _minderheden_, in het _buitenland_ _geboren_ _inwoners_ _en_ _veteranen_ _sterk_ _aan_ om _te_ _solliciteren_._

Als dit klinkt als de buitenkans waarop je hebt gewacht, meld je dan vandaag nog aan.
- To a future with more cheers_
- #LI-ABI ZoneEUR

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