Customer Service Representative
5 maanden geleden
**Functieomschrijving**
Wij zijn op zoek naar een klantgerichte servicemedewerker.
**Wat doet een Customer Service Representative?** Een Customer Service Representative (CSR) fungeert als een tussenpersoon, verstrekt informatie over producten en diensten, beantwoordt vragen en lost eventuele problemen op die zich kunnen voordoen bij onze klantaccounts, met nauwkeurigheid en efficiëntie.
De beste CSRs zijn oprecht enthousiast om klanten te helpen. Ze zijn geduldig, empathisch en communiceren gepassioneerd. Ze houden van praten en begrijpen het belang van goede communicatieve vaardigheden. Klantenservicemedewerkers kunnen zich in de schoenen van hun klanten verplaatsen en voor hen pleiten wanneer dat nodig is. Klantfeedback is van onschatbare waarde en deze CSRs kunnen die voor je verzamelen. Probleemoplossing is ook een natuurlijke vaardigheid voor customer care specialisten. Ze zijn zelfverzekerd in het oplossen van problemen en onderzoeken als ze niet genoeg informatie hebben om klantvragen te beantwoorden of klachten op te lossen.
Het doel is om uitstekende servicestandaarden te waarborgen, efficiënt te reageren op klantvragen en een hoge klanttevredenheid te behouden.
**Vereisten en vaardigheden**
- Bewezen ervaring in klantenondersteuning of als klantservicemedewerker
- Aantoonbare resultaten van het overtreffen van quota's
- Sterke telefoonvaardigheden en actief luisteren
- Vertrouwdheid met CRM-systemen en -praktijken
- Klantgerichtheid en het vermogen om zich aan te passen/reageren op verschillende soorten karakters
- Uitstekende communicatie
- en presentatievaardigheden
- Vermogen om te multitasken, prioriteiten te stellen en tijd effectief te beheren
- Middelbareschooldiploma
Soort dienstverband: Fulltime, Parttime
Salaris: €2.150,00 - €2.750,00 per maand
Flexibele taalvereiste:
- Nederlands niet vereist
Rooster:
- ma-vr
Secundaire arbeidsvoorwaarden:
- Flexibele werkuren
- Reiskostenvergoeding
Soorten aanvullende vergoedingen:
- Overuren uitbetaald
- Vakantiegeld
Werklocatie: Fysiek
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