Product Success Manager
4 maanden geleden
As a Product Success Manager - ESG, you'll serve as a primary influencer in the definition and execution of product adoption and growth success motions at Workiva. In this role, you’ll work directly with customers to enhance their overall experience with the product and make them successful reference customers. In close collaboration with the customer’s overall Success team (Emerging Success, Customer Success, Support and Product), you’ll monitor customer satisfaction, deliver customer programs, and act as the liaison between customer and product teams.
To succeed in this role, you’ll support customers post-onboarding and work cross-functionally with our Success, Sales, Support, Implementation and Partner teams for successful platform deployment.
This role forms part of our Emerging Solutions Team, which has been purpose built to drive scale for Workiva’s newest solution offerings. You will be on the front line alongside members from across the customer journey in defining what success should look like for an emerging Solution. In this role, your particular focus will be on Workiva’s solutions for Environmental, Social, and Governance Reporting (ESG).
What You’ll Do- Work across internal Workiva teams to address customer needs within the Workiva platform including platform setup and technical troubleshooting- Analyze and anticipate the likelihood of customer solution renewal and help the Customer Success team manage risks to mitigate churn- Interpret, analyze and understand Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) and work on strategies to improve this across EMEA- Define and create new product insights/metrics that drive meaningful conversations and impact decisions of the organization- Be an excellent representative of the Customer Success teams alongside Product Development to ensure our development will add value to the customer- Support scale to an Emerging Solution of Workiva and challenge current methods of operating in a goal to overall customer satisfaction- Work directly with Emerging, Success and Product Leadership to drive decisions that impact the product and customer experience- Work with global Product Success teams to ensure best in class Product Success knowledge and processes- Work on the enablement of Customer Success and ensure they can deliver meaningful value our customers- Train the Customer Success team on the benefits of new product releases
What You'll Need
Minimum Qualifications- 4+ years of related career experience in Customer Success, Product Management, Professional Services or similar in a software organization- Undergraduate degree or equivalent combination of relevant career experience
Preferred Qualifications- Working knowledge and experience with ESG reporting frameworks, carbon accounting, corporate sustainability reporting (CSRD) or related sustainability topics- Knowledge of connected data ecosystems and connected reporting workflows- Proven experience with product enablement and measurable long-term customer success- Experience of using data metrics to drive customer engagement towards business outcomes and value realization- Excellent verbal and written communication skills- Strong presentation skills - including the ability to chair sessions and host webinars- Operates well in environments of constant change- Self-motivated and action-oriented with the ability to take initiative, execute, and follow through- Well-organized with superb project/time management skills and attention to detail- Ability to effectively interact with business partners at varying levels of organization
Travel Requirements & Working Conditions- Up to 10% travel for customer and internal events- Reliable internet access for any period of time working remotely and not in a Workiva office
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
LI-PM1
-
Customer Success Manager
4 maanden geleden
Amsterdam, Nederland Dexter Energy VoltijdWe are Dexter Energy! We are an **Amsterdam-based scale-up** that’s building **AI-based forecasting and optimization products** to help renewable energy companies become** more predictable and profitable**, helping push fossil fuels out of the market, and speeding up the energy transition. Our mission is to enable a sustainable and affordable power system...
-
Customer Success Manager
7 maanden geleden
Amsterdam, Nederland Inhousify Voltijd**Over onze klant** Voor een groeiende, internationale startup, actief op de agrarische markt, zijn wij momenteel op zoek naar een Sales Representative in Amsterdam voor 32 of 40 uur (met hybride werkmogelijkheden). **Over de functie** Wij zijn op zoek naar een gedreven en enthousiaste Customer Success Manager Je bent ervoor verantwoordelijk dat klanten hun...
-
Customer Success Manager
7 maanden geleden
Amsterdam, Nederland Alleo Voltijd**Wij zijn Alleo!** Een modern platform voor werknemerscompensatie. We zijn in 2021 gestart met als doelstelling een significante impact te maken op zowel werkgevers als werknemers door secundaire arbeidsvoorwaarden flexibel en gepersonaliseerd aan te bieden. Via ons platform doen we dit vandaag voor duizenden werknemers in Nederland. Zij hebben toegang tot...
-
Customer Success Manager
4 maanden geleden
Amsterdam, Nederland Mollie Voltijd**The Opportunity** The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success,...
-
Customer Success Manager
6 maanden geleden
Amsterdam Zuid, Nederland Zoom Voltijd**Customer Success Manager (German Speaking)** **What you can expect** As a Customer Success Manager, your purpose is to build relationships with clients, ensuring their satisfaction and success. You'll provide guidance, support, and strategic advice to help them maximize the value of our products and services. Your proactive approach will drive retention...
-
Customer Success Manager
2 maanden geleden
Amsterdam, Nederland Aareon Nederland VoltijdNa een goed weekend begin je de dag met een heerlijke kop bonenkoffie. Vervolgens start je samen met je team op in de dagelijkse stand-up. Na de stand-up, waarin je de belangrijkste doelen voor die dag bespreekt, ben je klaar om aan de slag te gaan. Als Customer Success Manager draait jouw dag om veel meer dan alleen vragen beantwoorden. Je begeleidt klanten...
-
Customer Success Manager
2 weken geleden
Amsterdam, Nederland AguroTech B.V. Voltijd**Bedrijfsprofiel** Heb jij een passie voor startups en innovatie? Wil je werken in een jong, ambitieus en dynamisch team? Agurotech is een snelgroeiende high-tech startup, gevestigd in Amsterdam en actief in 18 landen. Wij ontwikkelen geavanceerde sensortechnologie, weerstations en apps die boeren helpen om efficiënter om te gaan met hun middelen. Onze...
-
Customer Success Manager
2 weken geleden
Amsterdam, Nederland inriver Voltijd**Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?** Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our...
-
Customer Success Manager
7 maanden geleden
Amsterdam, Nederland Verizon Voltijd**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
Customer Success Manager
7 maanden geleden
Amsterdam Centrum, Nederland CleverTap Voltijd**About the Role**: As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relationships to retain and grow accounts for CleverTap. **What will you do**: - Drive...
-
Customer Success Manager
3 maanden geleden
Amsterdam Oost, Nederland Ecochain Technologies Voltijd**We are a purpose-driven scale-up, offering innovative and scalable software solutions that help customers reduce the environmental impact of their products. To support our mission, we’re seeking forward-thinking talent to join our team and strengthen our ability to support customers in reducing their environmental impact. You’ll thrive in a dynamic...
-
Customer Succes Manager
3 maanden geleden
Amsterdam, Nederland Healthy Workers Voltijd**Customer Success Manager (medior)** **Doel van de functie**: Als Customer Success Manager bij Healthy Workers vervul je een cruciale rol in het bevorderen van de verduurzaming van de vastgoedsector in Nederland. Bij ons krijg je de kans om je eigen klanten en projecten (gebouwen) van begin tot eind te begeleiden, vanaf de setup en onboarding tot en met de...
-
Customer Success Manager
2 maanden geleden
Amsterdam, Nederland Studytube Voltijd**Wil jij het makkelijker maken voor bedrijven om hun medewerkers te helpen leren? Als **Customer Success Manager** maak jij met jouw advies en kennis Employee Development toegankelijk.** **Wat je gaat doen** Als medior Customer Success Manager (of CSM) maak je impact binnen Studytube en bij jouw klanten. Je klantportfolio bestaat voornamelijk uit...
-
Customer Success Manager
2 maanden geleden
Amsterdam Centrum, Nederland Oneflow Voltijd**Oneflow is een snelgroeiende tech scale-up met het hoofdkantoor in Stockholm, Zweden. We hebben een platform ontwikkelt dat het gehele contractproces van begin tot eind automatiseert; alles op één plek. Wij toveren onhandige en statische contracten om tot behulpzame en volledig digitale contracten die magisch aanvoelen.** Ons Customer Success Team is nu...
-
Customer Success Manager
2 maanden geleden
Amsterdam, Nederland Aareon AG VoltijdAareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel,...
-
Client Success Manager
4 maanden geleden
Amsterdam, Nederland Hidden Profits Marketing Voltijd**Magisch in Marketing?** Op zoek naar een toffe job als Account Manager (wij noemen het Client Success Manager) in Amsterdam? Check dan snel of deze combinatie aansluit bij jouw wensenlijstje in jouw zoektocht naar een (nieuwe) werkplek: - Client Success Management gecombineerd met Online marketing en sport / fitness; - Dagelijks tientallen/honderden...
-
Customer Success Manager
2 maanden geleden
Amsterdam, Nederland Storyteq Voltijd**Hi, we are Storyteq!** Storyteq helps marketing and creative teams in top brands to scale their creative production and gain control over their marketing campaigns. Through our platform, our clients can streamline campaign workflows, automate their creative production through templates & AI, and activate engaging campaigns that go to market faster. We...
-
Customer Success Manager
2 maanden geleden
Amsterdam, Nederland LOGEX Voltijd**Wij vertalen data naar betere zorg. Met onze inzichten maken we de gezondheidszorg betaalbaarder en verbeteren we de ervaring van patiënten en artsen.**: Als Customer Success Manager speel je een cruciale rol in het opbouwen en onderhouden van langdurige samenwerkingen met strategische klanten, waarbij je de doelen van de klant afstemt op onze producten...
-
Customer Success Manager
7 maanden geleden
Amsterdam West, Nederland Outpost24 Group VoltijdAre you a tech savvy people person who gets a kick out of helping customers achieve maximum value from products? Do you want to join a team of brilliant CSMs in a global cybersecurity company? Then we might just have the role for you!_ Outpost24 is looking for a new Customer Success Manager to manage our most strategic clients - driving adoption and...
-
Customer Success Manager
3 maanden geleden
Amsterdam Centrum, Nederland L1NDA B.V VoltijdAls Customer Success Manager bij L1NDA ben jij de sleutel tot langdurige klantrelaties. Ben jij een pro in communicatie en heb je een passie voor het versterken van klantrelaties? Kun jij elk detail opvangen en omzetten in verbeteringen voor onze klanten? Dan doen wij graag binnenkort een koffietje met jou op ons kantoor in hartje Amsterdam! **Waar begint...
