Fulltime Customer Support Manager Material Services

5 maanden geleden


Amsterdam, Nederland Projob Voltijd

Do you have a passion to lead a cross-functional team and optimize performance to achieve business goals. Plan work, ensure compliance, and maximize revenue. Analyze opportunities for improvement and engage with stakeholders to drive performance. Act as the first point of escalation for internal and external stakeholders. Join our client and keep aircraft in the sky

**Over het bedrijf**:
Maintenance company for aircraft components

**Salaris en aantal uur per week**:

- Salary: € 3.000 - € 6.000 depending on experience
- 36-40 hours per week
- Start: As soon as possible

**Over de functie**:
**Your job in a nutshell**:
As Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You also will be working on:

- will assume accountability for work delegated to your team-members to ensure performance in accordance with service level towards the customer.
- drive performance (OTD%, GM%,Quote hit rate) via operational management and continuous improvement, including (basic) performance reporting towards internal and external stakeholders.
- will represent your team in (cross) departmental meetings/events and actively engage with Operations, Programs and Commercial-stakeholders to maximize the operational performance of the Material Services business.

**The Team**:
You will be an active member of the Material Services team at Woensdrecht, Hoofddorp and Singapore. You will report to the Head of Programs. You will manage a team of 12+ Customer Support Representatives whilst having a full knowledge of the ERP and sales process in order to drive process improvement and/or back up some of your team member. You will work closely with the team of Program Managers and Product Managers.

**What do you bring to the table?**
- an hbo degree, or equivalent, in a technical/commercial discipline.
- a minimum of 3 years relevant work experience in managing (cross functional) teams.
- a minimum of 5 years relevant work experience within a commercial role (demonstrate commercial
savviness).
- experience in continuous improvement projects and optimizations.
- demonstrated knowledge of shop processes and work order execution processes.
- demonstrated knowledge of Customer Support Processes.
- IPMA-D (desirable) & lean Six Sigma Greenbelt (desirable).
- excellent oral and written communication skills in the Dutch and English language.

**What’s in it for you?**
Working in this company gives you the opportunity to work in a dynamic and entrepreneurial environment, with innovative thinking and cooperation with a no-nonsense culture as the core. You will be guided by professional and dedicated colleagues, which will give you the knowledge and experience to further boost your career. Furthermore you'll get:

- a salary up to €6.000 ;
- depending on your knowledge and experience.
- flexible hours and hybrid working from home.
- 27 holiday days and 13 ADV leave days per year based on fulltime.
- company laptop and phone.
- a lot of room for professional and personal growth.

**Contact**:


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