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Customer Success Director

2 maanden geleden

Arnhem, Gelderland, Nederland SPACEWELL Voltijd
Customer Success Leader

Spacewell is a leading provider of workplace management solutions, specialising in optimising the utilisation and performance of commercial spaces. Our innovative technologies and services empower organisations to create smarter, more efficient, and engaging workplaces, enhancing productivity and well-being.

Key Responsibilities:
  • Lead and guide team members, ensuring clarity in responsibilities and task prioritization.
  • Provide real-world experience in Customer Success function implementation, offering guidance to the team.
  • Offer guidance, mentorship, and opportunities for learning, growth, and advancement.
  • Empower team members to reach their full potential and contribute to the team's success.
  • Guide new customers through a seamless onboarding process, ensuring they achieve solution proficiency.
  • Cultivate strong relationships with key accounts, understanding their unique business success factors.
  • Develop an in-depth understanding of the Spacewell SaaS product.
  • Address technical inquiries, provide demos, and guide customers in maximizing their value from the product.
  • Showcase the tangible impact of our solution through these success stories.
  • Implement strategies to enhance customer satisfaction and loyalty, preventing potential churn.
  • Act as the voice of the customer by collecting and communicating feedback on product features, usability, and overall satisfaction.
  • Utilize data and analytics tools to monitor customer usage patterns.
  • Identify upselling or cross-selling opportunities and collaborate with the sales team to capitalize on these opportunities.
  • Provide regular, clear, and concise reports on customer success KPIs, customer health, and overall satisfaction.
  • Communicate the status of customer accounts and highlight areas for improvement or additional support.
Requirements:
  • Knowledge of the Dutch language, both written and oral
  • Multiple year experience leading a Customer Success team in SaaS B2B
  • Industry knowledge
  • Is comfortable using a CRM system (Salesforce)
  • Great communication & decision making skills
  • A customer-centric mindset
  • A can-do mentality with a problem solving mindset
  • A curious mentality
  • A results oriented mindset
  • Great adaptive skills for a constantly changing environment
  • Great teamplayer skills
What We Offer:
  • Flexible work hours and remote working possibilities
  • A salary and fringe benefits (including a leasecar) in line with your experience
  • 28 holidays a year and a homeworking allowance of €50,- net a month

Boost your career together with Spacewell – where innovation meets efficiency in every square foot.