Customer Success Director
2 dagen geleden
Customer Success Director
At Spacewell, we're looking for a seasoned Customer Success Director to lead our team in delivering exceptional customer experiences.
Key Responsibilities:
- Lead and guide team members to ensure clarity in responsibilities and task prioritization.
- Implement Customer Success strategies to enhance customer satisfaction and loyalty.
- Develop and maintain strong relationships with key accounts, understanding their unique business success factors.
- Utilize data and analytics tools to monitor customer usage patterns and identify upselling or cross-selling opportunities.
- Provide regular, clear, and concise reports on customer success KPIs, customer health, and overall satisfaction.
Requirements:
- Multiple year experience leading a Customer Success team in SaaS B2B.
- Industry knowledge and understanding of the Dutch market.
- Excellent communication and decision-making skills.
- A customer-centric mindset and a can-do mentality with a problem-solving mindset.
What We Offer:
- A competitive salary and fringe benefits, including a lease car.
- Flexible work hours and remote working possibilities.
- 28 holidays a year and a homeworking allowance of €50,- net a month.
Join us at Spacewell and boost your career in a dynamic and innovative environment
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