Client Service Manager
1 maand geleden
About the Role
The Client Service Manager is a key position within the Client Onboarding & Services department, responsible for delivering high-quality service to clients and ensuring their satisfaction. This role requires a strong understanding of asset management and fund distribution, as well as excellent communication and analytical skills.
Key Responsibilities
- Partner with key stakeholders in Global Sales and Account Management teams to optimize client servicing processes and ensure client satisfaction.
- Oversee the onboarding of new direct fund clients and fund distributors, ensuring seamless integration and compliance with regulatory requirements.
- Monitor and ensure that all commitments towards clients are fulfilled, including timely responses to client inquiries and requests.
- Identify process improvements and implement changes to enhance client experience and efficiency.
- Collaborate with the Relation/Sales Managers to provide exceptional client service and support.
Requirements
- 5-10 years of relevant full-time work experience, preferably within Client Services or a related field.
- Academic or Bachelor's degree in Business Administration or a related field.
- In-depth knowledge of asset management and fund distribution.
- Excellent administrative, organizational, and business support skills, with the ability to multitask and work calmly under pressure.
- Strong communication and analytical skills, with the ability to work independently and as part of a team.
What We Offer
Robeco offers an impactful role within a global organization, with opportunities for personal development and growth. This position is stationed at our Rotterdam office, and we offer a flexible working environment that stimulates collaboration and innovation.
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