Huidige banen gerelateerd aan Client Service Manager - Rotterdam, Zuid-Holland - Robeco
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Rotterdam, Zuid-Holland, Nederland Robeco VoltijdJob SummaryWe are seeking a highly skilled Client Service Manager to join our team at Robeco. As a key member of our Client Onboarding & Services department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with our stakeholders.Key ResponsibilitiesPartner with key...
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Client Service Officer
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Client Service Officer
2 weken geleden
Rotterdam, Zuid-Holland, Nederland Robeco VoltijdAbout the RoleWe are seeking a highly skilled Client Service Officer to join our team at Robeco. As a key member of our Client Services department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Lifecycle Management: Client onboarding, contract management, and...
Client Service Manager
2 maanden geleden
About the Role
The Client Service Manager is a key position within the Client Onboarding & Services department at Robeco. This role is responsible for providing high-quality service to clients, ensuring their needs are met, and building strong relationships with stakeholders.
Key Responsibilities
- Partner with key stakeholders in Global Sales and Account Management teams to optimize client servicing processes and ensure client satisfaction.
- Oversee the onboarding of new direct fund clients and fund distributors, ensuring a seamless experience for clients.
- Monitor and ensure that all commitments towards clients are fulfilled, including coordination with third-party fund providers.
- Respond to daily, informal ad-hoc client enquiries & requests on diverse service matters.
- Identify process improvements and implement changes to enhance client experience.
Requirements
- 5-10 years of relevant full-time work experience, preferably within Client Services team.
- Academic or Bachelor's degree in Business Administration or related business or financial field.
- In-depth knowledge about asset management and in particular Fund Distribution.
- Understanding of the worldwide distribution of mutual funds through fund platforms.
- Excellent administrative, organizational and business support skills, with the ability to multi-task and work calmly under pressure.
- Ability to work accurately to tight deadlines.
- Strong communication skills.
- Possession of strong analytical skills, detail-oriented while remaining pragmatically minded.
- Proactive and able to work independently and as part of a team.
- Capable of working in a fast-paced and expanding environment.
- Have a true global mindset; sensitive for cultural differences.
About Robeco
Robeco is an organization that is expanding globally, offering a flexible working environment and stimulating personal development. This role will be stationed at our Rotterdam office.
