Amsterdam Concierge: Enhance Guest Experience
2 weken geleden
Company Overview:
Pulitzer Amsterdam is a renowned hospitality establishment, offering an unparalleled experience to its guests. As a true storyteller, the company's beating heart is its dedicated team of professionals who deliver exceptional service.
Salary and Benefits:
We offer a competitive salary range of €35,000 - €45,000 per annum, depending on experience, along with an attractive benefits package that includes a monthly budget for employee perks, 5 free nights at Lore Group hotels worldwide, and a pension scheme contribution.
Job Description:
The successful candidate will serve as a Concierge, providing top-notch service to guests in all aspects, from offering tailored tourist information to booking excursions and taxis. This role requires excellent communication skills, both written and verbal, as well as the ability to work effectively under pressure.
Daily Tasks:
- Proactively gather and curate relevant information to enhance guest experiences.
- Offer assistance and support to guests before, during, and after their stay via direct contact or email.
- Provide guests with detailed information about the region, including recommendations and insights.
- Arrange transportation services for guests, including boat and limousine bookings.
- Manage package dispatches for guests.
- Organize engaging Concierge Walking Tours for guests to explore the local area.
Requirements and Qualifications:
- Minimum 2 years of experience in a similar role within the hospitality industry.
- Ability to work extended periods on your feet and handle physical tasks as required.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Proficiency in basic computer skills, including Microsoft Office and POS systems.
- Strong communication skills in English, with proficiency in at least one other language preferred.
Benefits Package:
- Experience Stay at Pulitzer Amsterdam as part of our introduction program.
- 5 free nights per year at the Lore Group hotels worldwide.
- Employee and Friends & Family discount rates at the Lore Group hotels.
- A monthly budget to spend on employee perks.
- Possibility to lease a bike.
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam.
- Free and unlimited appointments per year with a psychologist.
- A monthly travel allowance.
- A yearly shoe allowance.
- Freshly prepared meals in the canteen.
- Discount on supplemental health insurances.
Location: Amsterdam
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