Customer Service Manager

7 dagen geleden


Capelle ad IJssel, Zuid-Holland, Nederland Dutch & Dutch Voltijd
Functiebeschrijving

We zijn op zoek naar een Customer Service Manager die onze klanten tevreden houdt en onze technische team ondersteunt.

Als Customer Service Manager ben je het eerste aanspreekpunt voor onze klanten. Je beantwoordt vragen en zorgt ervoor dat eventuele problemen, zoals defecten, professioneel en snel worden opgelost.

Verantwoordelijkheden
  • Samenwerken met interne experts op het gebied van software, elektronica, productontwerp en akoestiek.
  • Het coördineren en opvolgen van de logistieke processen rondom reparaties en vervangingen van onderdelen samen met onze logistiek medewerker.
  • Het bijhouden van een nauwkeurige administratie en documentatie van defecten en problemen, ter ondersteuning van continue product- en serviceverbetering.
  • Het continu streven naar verbetering van onze processen.
  • Het waarborgen van de hoogste mate van klanttevredenheid.
Wij vragen
  • Sterke communicatieve vaardigheden, zowel mondeling als schriftelijk.
  • Uitstekende beheersing van de Nederlandse en Engelse taal, zowel mondeling als schriftelijk.
  • Sociaal vaardig - goed kunnen samenwerken met collega's.
  • Een proactieve houding.
  • Een klantgerichte mindset.
  • Affiniteit met audio is een pré.
  • Ervaring met AFAS software is een pré.
Wij bieden
  • Een boeiende, hands-on functie binnen een innovatief en groeiend bedrijf.
  • Samenwerking met een gepassioneerd team van experts.
  • Een omgeving waarin jouw bijdrage direct impact heeft op klanttevredenheid en productontwikkeling.
  • Een marktconform salaris.
  • Flexibele werktijden.
  • Mogelijkheid om (deels) vanuit huis te werken.

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