Senior Manager of Customer Success

4 weken geleden

Amsterdam, Nederland Workiva Netherlands BV Voltijd

As a Senior Manager of Customer Success , you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva.

What You’ll Do

You will manage a team of Customer Success individuals focussed on our Spanish, Portuguese, Italian and Emerging Markets, who build post-sales relationships with customers to drive and increase adoption and utilisation of Workiva’s products. 

Manage the identification of opportunities from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. 

Provide both management and subject matter leadership

Lead the strategic development of the Iberis and Emerging Markets Customer Success function, addressing business requirements and goals

Select, develop, and evaluate personnel to ensure the efficient operation of the function.

Lead the strategy and direction of our Customer Journey for our Iberia & Emerging Markets Customers

Enable the CSMs and develop strategies to delight our customers

Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results with our Customers.

Stay aware of regional market differentiators, adapting message and style to drive results

People management responsibility including hiring, departures, annual performance and pay reviews

Continuously share your experience across the team

Play a key role in the GTM Strategy of the assigned markets

What You’ll Need

Minimum Qualifications 

8+ years of related experience in Customer Success, Account Management, Sales, Marketing or other GTM roles

5+ years of people and team leadership experience

Undergraduate degree or equivalent knowledge and career experience

Fluency in Spanish 

Preferred Qualifications

Experienced manager with advanced knowledge in GTM strategies and delivering on them

Excellent communication skills and able to demonstrate the ability to communicate at multiple levels

Evidence of successful relationship building both internally and externally

A track record of developing people

A track record of delivering results against targets

Skills in data analysis and summarizing data to deliver clear action plans

Alignment to Workiva Values

Travel Requirements & Working Conditions

30% travel for customer and internal meetings 

Reliable internet access for any period of time working remotely and not in a Workiva office

Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

#LI-PM1

  • Senior Customer Succes Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland TBAuctions Voltijd

    Senior Customer Succes ManagerBij TBAuctions zijn wij op zoek naar een Senior Customer Succes Manager die onze top 10 opdrachtgevers ondersteunt in hun veilingproces. Als Senior Customer Succes Manager ben je verantwoordelijk voor het bouwen van sterke, langdurige relaties met onze opdrachtgevers en het optimaliseren van het...

  • Senior Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    {"title": "Customer Success Manager", "content": "Job DescriptionAt Software Improvement Group, we're on a mission to revolutionize software quality. As a Senior Customer Success Manager, you'll play a crucial role in ensuring our clients achieve their goals through our proprietary toolset and methodologies.Key ResponsibilitiesManage all customer processes,...

  • Senior Customer Success Manager

    24 uur geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAt Software Improvement Group, we're on a mission to revolutionize software quality assurance. As a Senior Customer Success Manager, you'll play a crucial role in driving customer satisfaction and adoption of our proprietary toolset and methodologies.Key ResponsibilitiesManage all customer processes, including onboarding, planning, training,...

  • Senior Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    {"Job Title: Senior Customer Success ManagerAbout the Role:As a Senior Customer Success Manager at Software Improvement Group, you will be responsible for ensuring the successful adoption and utilization of our Software Intelligence Platform by our clients. You will work closely with our clients to understand their business goals and objectives, and develop...

  • Senior Customer Success Manager

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...

  • Senior Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...

  • Senior Manager of Customer Success

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    **Job Summary**As a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.**Key Responsibilities**Manage the identification of...

  • Senior Customer Success Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.About the RoleWe are seeking a Senior Customer Success...

  • Senior Customer Success Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. We believe that by helping developers and organizations create better software, we can make the world a better place. To achieve this, we continuously improve and expand our Software...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage all customer...

  • Customer Success Manager

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage all customer...

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our Amsterdam-based team. As a key member of our Market Team, you will be responsible for servicing a portfolio of customers and extending the portfolio.Key ResponsibilitiesManage all customer processes, including onboarding, planning, training, and project...

  • Senior Manager of Customer Success

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    As a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our...

  • Senior Manager of Customer Success

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    As a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our...

  • Customer Success Manager

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...

  • Customer Success Manager

    23 uur geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    Job DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...

  • Senior Customer Succes Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland TBAuctions Voltijd

    Overzicht van de FunctieAls Senior Customer Succes Manager bij TBAuctions ben je verantwoordelijk voor het beheer van onze top 10 opdrachtgevers. Je bent de betrouwbare partner die op regelmatige basis met onze opdrachtgevers om de tafel zit, bouwend aan sterke, langdurige relaties.Je TakenJe neemt op regelmatige basis contact op met jouw opdrachtgevers om...

  • Customer Success Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Customer Succes ManagerWij zijn op zoek naar een ervaren Customer Succes Manager om ons team te versterken. Als Customer Succes Manager bent u verantwoordelijk voor het opbouwen en behouden van sterke relaties met onze klanten. U bent een expert in het begrijpen van de behoeften van onze klanten en helpt ons om onze diensten en producten aan te passen om hun...

  • Senior Customer Succes Manager

    4 maanden geleden

    Amsterdam, Nederland TBAuctions Voltijd

    Deze website maakt gebruik van cookies om te zorgen dat je het beste uit onze website kunt halen. Troostwijk Auctions en geselecteerde partners gebruiken cookies en vergelijkbare technologieën om je de best mogelijke ervaring op deze website te bieden. Als je hiermee instemt, gebruiken we cookies voor analytische doeleinden. Zie ons cookiebeleid...

  • Senior Customer Success Manager

    4 maanden geleden

    Amsterdam, Nederland Software Improvement Group Voltijd

    Job description Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our...