Senior Customer Success Manager
6 maanden geleden
Job description
Who we are
SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our Software Intelligence Platform. We serve our clients projects based in all sorts of domains, like the public sector, energy, telecom, and the financial sector. We have serious growth ambitions for the coming years, and we are looking for people who want to help us realize this.
Where you come in
The Market Team is a newly developed team responsible for delivering the correct execution of the contract, servicing a portfolio of customers and extending the portfolio. As a senior Customer Success Manager, you keep the client-centric overview of all activities around a specific customer in the Market Team. Responsible for customer satisfaction, through Sigrid adoption, relationship management, and broadening the portfolio of our services within the customer. You support the customers' needs with the Market Team you are a part of. You ensure excellent delivery at all strategic accounts ranging from operational project management to regularly checking in with clients. You are actively guiding the customer to increase the adoption of the Sigrid platform. You actively develop and manage relations at different business levels in the client organization in consultation with the other Market Team members. You’ll be part of our Amsterdam-based team servicing clients in the Benelux.
How we work
As a senior Customer Success Manager, you are the crucial linking pin between the client and SIG ensuring a successful long-term engagement. Next to this you help to develop other CSMs and the role of CSM in SIG. You will develop strong narratives to deliver advice in line with customers' business goals, by proactively developing initiatives to improve long-term customer intimacy and general organizational improvement. You can show customers new insights into the usage of Sigrid in their business. With everything you do, you will act as a role model. You ensure your domain knowledge is up-to-date and you know the ins and outs of your customers. Typically, your work will consist of:
You manage all (operational) customer processes: onboarding, planning, training, and more including project management Make sure the administration for the entire project portfolio of your Market Team is complete, accurate and up to date in FinancialForce: planning, budget, resourcing, installments, etc. Guide clients in building their maturity in software quality assurance Educate CSMs on best practices relevant to the job Identify skills and competencies needed for account delivery and expansion You actively train and help develop other CSMs to improve their support and client relationship management skill set from both the technical point of view as well as soft skills Create and facilitate a CMS community were sharing knowledge and learning from one another are key Develop a vision on CMS moving forward in SIG and create a support base for this Ensure SIG’s security policies and procedures are adhered toWhat's in it for you?
You will receive an intensive onboarding program on SIG’s proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
We are not interested in people who are looking for a job We are interested in people who are looking to change the world and believe this can be done through improving software quality In reversing the world of quality software, we have big dreams, and we expect you to have the same
Requirements
Job Requirements
Master’s degree, preferably on the edge between Business and IT, like Business Information Technology or Business Information Management 8+ years of relevant work experience in IT Expected to be technically savvy, flexible, and creative Ability to spot commercial opportunities Excellent interpersonal skills and a motivated team player Analytical, ability to learn quickly and geared to problem solving Opinionated, strong listener, seeking to understand first Very customer focused through a service mentality, both internally and externally Proactive attitude, self-starting and self-motivated Excellent command of the Dutch & English language, verbal & written (Must have) Previous experience as a customer success manager is a plus Relevant IT management experience is a bonus-
Senior Customer Success Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Software Improvement Group. As a Senior Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our clients. You will work closely with our clients to understand their business needs and...
-
Customer Success Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Palo Alto Networks VoltijdJob SummaryWe are seeking a highly skilled Customer Success Manager to lead our internationally dispersed team of Customer Success Managers. As a key member of our Customer Success organization, you will be responsible for managing strategic and enterprise accounts, driving growth and adoption of our technology, and boosting renewals and strategic...
-
Senior Customer Succes Manager
6 maanden geleden
Amsterdam, Nederland TBAuctions VoltijdDeze website maakt gebruik van cookies om te zorgen dat je het beste uit onze website kunt halen. Troostwijk Auctions en geselecteerde partners gebruiken cookies en vergelijkbare technologieën om je de best mogelijke ervaring op deze website te bieden. Als je hiermee instemt, gebruiken we cookies voor analytische doeleinden. Zie ons cookiebeleid...
-
Customer Success Manager
3 maanden geleden
Amsterdam, Nederland Dexter Energy VoltijdWe are Dexter Energy! We are an **Amsterdam-based scale-up** that’s building **AI-based forecasting and optimization products** to help renewable energy companies become** more predictable and profitable**, helping push fossil fuels out of the market, and speeding up the energy transition. Our mission is to enable a sustainable and affordable power system...
-
Senior Customer Success Architect
1 maand geleden
Amsterdam, Noord-Holland, Nederland Amplitude VoltijdAbout AmplitudeAmplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With over 2,300 customers, including prominent brands like Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, Amplitude helps businesses gain valuable insights into customer behavior and make data-driven...
-
Customer Success Manager
2 maanden geleden
Amsterdam-Zuidoost, Nederland Change customer service BV Voltijd**Ben jij **ondernemend,** **commercieel** ingesteld en krijg je energie van het helpen van bedrijven hun **doelen te bereiken**? Wil je werken voor het grootste handelsplatform van de Benelux? Bij Change zoeken we voor onze klant Marktplaats Automotive een **Customer Success Manager** die autobedrijven adviseert over de advertentie - en verkoopstrategieën...
-
Manager, Customer Success
3 weken geleden
Amsterdam, Nederland Palo Alto Networks VoltijdJob DescriptionYour CareerThis role is focused on ensuring our customers’ success, driving growth/adoption of our technology as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers and Palo Alto Networks success. Reporting to the EMEA SASE Customer...
-
Manager, Customer Success
3 weken geleden
Amsterdam, Nederland Palo Alto Networks VoltijdJob DescriptionYour CareerThis role is focused on ensuring our customers’ success, driving growth/adoption of our technology as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers and Palo Alto Networks success. Reporting to the EMEA SASE Customer...
-
Customer Success Manager
6 maanden geleden
Amsterdam Centrum, Nederland CleverTap Voltijd**About the Role**: As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relationships to retain and grow accounts for CleverTap. **What will you do**: - Drive...
-
Customer Success Manager
3 maanden geleden
Amsterdam, Nederland Mollie Voltijd**The Opportunity** The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success,...
-
Customer Success Manager
6 maanden geleden
Amsterdam, Nederland Software Improvement Group VoltijdJob description Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our...
-
Customer Success Manager
6 maanden geleden
Amsterdam, Nederland Verizon Voltijd**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
Customer Success Manager
1 maand geleden
Amsterdam, Nederland Aareon Nederland VoltijdNa een goed weekend begin je de dag met een heerlijke kop bonenkoffie. Vervolgens start je samen met je team op in de dagelijkse stand-up. Na de stand-up, waarin je de belangrijkste doelen voor die dag bespreekt, ben je klaar om aan de slag te gaan. Als Customer Success Manager draait jouw dag om veel meer dan alleen vragen beantwoorden. Je begeleidt klanten...
-
Customer Success Manager
3 maanden geleden
Amsterdam-Zuidoost, Nederland Independent Recruiters Voltijd**Customer Success Manager - Hospitality**: Customer Success Manager gezocht voor een payroll bedrijf met een absoluut track record in de gastvrijheidsbranche. Ben jij echte horeca fanaat en ben jij goed in zakelijke relaties onderhouden? Dan is dit de baan voor jou! Als Customer Success Manager ben jij de brug tussen ons bedrijf en onze klanten. Het...
-
Customer Success Manager
6 maanden geleden
Amsterdam Centrum, Nederland Copernica VoltijdCopernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren. **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding van nieuwe...
-
Customer Success Manager
5 maanden geleden
Amsterdam Zuid, Nederland Zoom Voltijd**Customer Success Manager (German Speaking)** **What you can expect** As a Customer Success Manager, your purpose is to build relationships with clients, ensuring their satisfaction and success. You'll provide guidance, support, and strategic advice to help them maximize the value of our products and services. Your proactive approach will drive retention...
-
Senior Customer Success Leader
4 weken geleden
Amsterdam, Noord-Holland, Nederland Amplitude Voltijd{"Role OverviewAs a Senior Customer Success Architect at Amplitude, you will be responsible for driving the adoption and expansion of our digital analytics platform. Your goal will be to help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.Key Responsibilities*...
-
Senior Customer Success Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdAbout the RoleWe're seeking a seasoned Customer Success Manager to join our Amsterdam-based team servicing clients in the Benelux region. As a key member of our Market Team, you will be responsible for ensuring excellent delivery at all strategic accounts, from operational project management to regularly checking in with clients.Key ResponsibilitiesManage...
-
Customer Success Manager
2 weken geleden
Amsterdam Centrum, Nederland Copernica VoltijdCopernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren._ **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding van nieuwe...
-
Customer Success Manager
1 maand geleden
Amsterdam, Nederland Studytube Voltijd**Wil jij het makkelijker maken voor bedrijven om hun medewerkers te helpen leren? Als **Customer Success Manager** maak jij met jouw advies en kennis Employee Development toegankelijk.** **Wat je gaat doen** Als medior Customer Success Manager (of CSM) maak je impact binnen Studytube en bij jouw klanten. Je klantportfolio bestaat voornamelijk uit...
