Huidige banen gerelateerd aan Senior Customer Success Manager - Amsterdam - Software Improvement Group
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Senior Customer Succes Manager
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Senior Customer Success Manager
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Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd{"title": "Customer Success Manager", "content": "Job DescriptionAt Software Improvement Group, we're on a mission to revolutionize software quality. As a Senior Customer Success Manager, you'll play a crucial role in ensuring our clients achieve their goals through our proprietary toolset and methodologies.Key ResponsibilitiesManage all customer processes,...
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Senior Customer Success Manager
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Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAt Software Improvement Group, we're on a mission to revolutionize software quality assurance. As a Senior Customer Success Manager, you'll play a crucial role in driving customer satisfaction and adoption of our proprietary toolset and methodologies.Key ResponsibilitiesManage all customer processes, including onboarding, planning, training,...
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Senior Customer Success Manager
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Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd{"Job Title: Senior Customer Success ManagerAbout the Role:As a Senior Customer Success Manager at Software Improvement Group, you will be responsible for ensuring the successful adoption and utilization of our Software Intelligence Platform by our clients. You will work closely with our clients to understand their business goals and objectives, and develop...
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Senior Customer Success Manager
1 week geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...
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Senior Customer Success Manager
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...
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Senior Manager of Customer Success
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Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd**Job Summary**As a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.**Key Responsibilities**Manage the identification of...
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Senior Customer Success Manager
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.About the RoleWe are seeking a Senior Customer Success...
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Senior Customer Success Manager
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. We believe that by helping developers and organizations create better software, we can make the world a better place. To achieve this, we continuously improve and expand our Software...
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Customer Success Manager
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Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage all customer...
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Customer Success Manager
3 dagen geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage all customer...
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Customer Success Manager
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Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our Amsterdam-based team. As a key member of our Market Team, you will be responsible for servicing a portfolio of customers and extending the portfolio.Key ResponsibilitiesManage all customer processes, including onboarding, planning, training, and project...
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Senior Manager of Customer Success
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Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV VoltijdAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our...
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Senior Manager of Customer Success
1 week geleden
Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV VoltijdAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our...
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Customer Success Manager
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...
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Customer Success Manager
22 uur geleden
Amsterdam, Noord-Holland, Nederland Software Improvement Group VoltijdJob DescriptionAbout UsSoftware Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.Job SummaryWe are seeking a Senior Customer Success Manager...
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Senior Manager of Customer Success
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Amsterdam, Nederland Workiva Netherlands BV VoltijdAs a Senior Manager of Customer Success , you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva. What You’ll Do You will manage a team of Customer Success individuals focussed on our Spanish,...
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Senior Customer Succes Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland TBAuctions VoltijdOverzicht van de FunctieAls Senior Customer Succes Manager bij TBAuctions ben je verantwoordelijk voor het beheer van onze top 10 opdrachtgevers. Je bent de betrouwbare partner die op regelmatige basis met onze opdrachtgevers om de tafel zit, bouwend aan sterke, langdurige relaties.Je TakenJe neemt op regelmatige basis contact op met jouw opdrachtgevers om...
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Senior Customer Succes Manager
4 maanden geleden
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Customer Success Manager
6 dagen geleden
Amsterdam, Noord-Holland, Nederland Independent Recruiters VoltijdCustomer Succes ManagerWij zijn op zoek naar een ervaren Customer Succes Manager om ons team te versterken. Als Customer Succes Manager bent u verantwoordelijk voor het opbouwen en behouden van sterke relaties met onze klanten. U bent een expert in het begrijpen van de behoeften van onze klanten en helpt ons om onze diensten en producten aan te passen om hun...
Senior Customer Success Manager
4 maanden geleden
Job description
Who we are
SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our Software Intelligence Platform. We serve our clients projects based in all sorts of domains, like the public sector, energy, telecom, and the financial sector. We have serious growth ambitions for the coming years, and we are looking for people who want to help us realize this.
Where you come in
The Market Team is a newly developed team responsible for delivering the correct execution of the contract, servicing a portfolio of customers and extending the portfolio. As a senior Customer Success Manager, you keep the client-centric overview of all activities around a specific customer in the Market Team. Responsible for customer satisfaction, through Sigrid adoption, relationship management, and broadening the portfolio of our services within the customer. You support the customers' needs with the Market Team you are a part of. You ensure excellent delivery at all strategic accounts ranging from operational project management to regularly checking in with clients. You are actively guiding the customer to increase the adoption of the Sigrid platform. You actively develop and manage relations at different business levels in the client organization in consultation with the other Market Team members. You’ll be part of our Amsterdam-based team servicing clients in the Benelux.
How we work
As a senior Customer Success Manager, you are the crucial linking pin between the client and SIG ensuring a successful long-term engagement. Next to this you help to develop other CSMs and the role of CSM in SIG. You will develop strong narratives to deliver advice in line with customers' business goals, by proactively developing initiatives to improve long-term customer intimacy and general organizational improvement. You can show customers new insights into the usage of Sigrid in their business. With everything you do, you will act as a role model. You ensure your domain knowledge is up-to-date and you know the ins and outs of your customers. Typically, your work will consist of:
You manage all (operational) customer processes: onboarding, planning, training, and more including project management Make sure the administration for the entire project portfolio of your Market Team is complete, accurate and up to date in FinancialForce: planning, budget, resourcing, installments, etc. Guide clients in building their maturity in software quality assurance Educate CSMs on best practices relevant to the job Identify skills and competencies needed for account delivery and expansion You actively train and help develop other CSMs to improve their support and client relationship management skill set from both the technical point of view as well as soft skills Create and facilitate a CMS community were sharing knowledge and learning from one another are key Develop a vision on CMS moving forward in SIG and create a support base for this Ensure SIG’s security policies and procedures are adhered toWhat's in it for you?
You will receive an intensive onboarding program on SIG’s proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
We are not interested in people who are looking for a job We are interested in people who are looking to change the world and believe this can be done through improving software quality In reversing the world of quality software, we have big dreams, and we expect you to have the same
Requirements
Job Requirements
Master’s degree, preferably on the edge between Business and IT, like Business Information Technology or Business Information Management 8+ years of relevant work experience in IT Expected to be technically savvy, flexible, and creative Ability to spot commercial opportunities Excellent interpersonal skills and a motivated team player Analytical, ability to learn quickly and geared to problem solving Opinionated, strong listener, seeking to understand first Very customer focused through a service mentality, both internally and externally Proactive attitude, self-starting and self-motivated Excellent command of the Dutch & English language, verbal & written (Must have) Previous experience as a customer success manager is a plus Relevant IT management experience is a bonus