Customer Solution Specialist

4 maanden geleden


Eindhoven, Nederland SendCloud Voltijd
Germany (remote)

Davon kannst Du den Leuten erzählen

Du arbeitest bei einem der am schnellsten wachsenden Tech-Unternehmen in Europa. Wir haben es sogar auf die Liste der Financial Times Top 0 der am schnellsten wachsenden Unternehmen geschafft. Wir haben ein hochleistungsfähiges Umfeld, wir feiern unsere Erfolge und wir wollen uns gemeinsam austauschen, sowie aus unseren Fehlern lernen.

Gemeinsam mit Sendcloud bist Du auf der Mission, Unternehmen mit erstklassigem Versand zu unterstützen. Mit mehr als . Kunden in ganz Europa (steigend), ist Sendcloud die führende (E-Commerce) Versandlösung in Europa.

Wen suchen wir?

Du nimmst unsere Kunden nicht an die Hand, sondern machst sie mit Deinem Wissen zu digitalen Profis

In Zukunft werden sie Dich also nicht länger brauchen. Deine Aufgabe ist es, unseren Kunden zu helfen, informieren und zu unterstützen damit sie selbst die richtigen Entscheidungen treffen. Außerdem hilfst Du ihnen bei Fragen zu ihren Sendungen, die sie in unserem Versandtool #1 angelegt haben.

Als Allround-Customer-Support-Mitarbeiter bei Sendcloud hast Du eine unterstützende und beratende Rolle. Du stellst sicher, dass unsere B2B-Kundengruppe professionell betreut wird und bringst, wo nötig, Lösungen ein, um Verbesserungen zu erzielen. Außerdem bist Du für die Webcare ️, die Bearbeitung von eingehenden Anrufen & Tickets (über das Zendesk-System) und für die Beantwortung von Fragen zu verschiedenen Themen wie Software, Lieferungen und allgemeinen Problemen, die Kunden haben können, verantwortlich.

Unser perfektes Match

Kundenservice / Customer Support ist genau dein Ding und du bist ein guter Zuhörer

Deine Kommunikationsskills sind

Multitasking gehört zu dir wie das Amen in der Kirche und du hast eine ausgeprägte proaktive Denkweise und kaufmännische Ader

Bestehende Erfahrung im Kundensupport ist ein großer Pluspunkt

Deine Kommunikationsfähigkeiten sind 2.0 Sowohl in Deutsch als auch in Englisch, in Wort und Schrift

Multitasking gehört zu Dir wie das Amen in der Kirche und Du hast eine ausgeprägte proaktive Denkweise

Erfahrung im E-Commerce und/oder SaaS (Software as a Service) sind ein großer Pluspunkt

Du willst zusammen mit Sendcloud wachsen und verstehst, dass eine Vollzeitverfügbarkeit ( Stunden/Woche). Dein Arbeitstag beginnt um 8: Uhr morgens und endet um : Uhr abends (Montag - Freitag)

Wir bieten Dir folgendes

Eine Stelle in einem dynamischen, sich entwickelnden, jungen und internationalen Unternehmen, dass auch ein zertifizierter ist

Ein monatliches Gehalt von 0 EUR, das mit dem Unternehmen und Deiner Leistung wächst.

Urlaub: Tage / Jahr bei einer Vollzeitbeschäftigung + einen extra Tag an/um deinen Geburtstag

Entwickle dich weiter mit unserem jährlichen Lernbudget in Höhe von 0 (du kannst frei wählen wofür du das Budget verwenden willst, seien es Bücher, Kurse, Seminare oder Zertifikate)

Nach drei Jahren Beschäftigungszeit bietet Sendcloud dir eine vierwöchiges bezahlte Auszeit

Ein Work-from-Home Budget von um dich bequem einzurichten ️


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