Customer Journey Manager

3 weken geleden

Utrecht, Nederland Rentman Voltijd

About Rentman:
At Rentman we have developed a smart, powerful resource management and planning platform for the event and production industry. From small companies to high-end event service providers, businesses in over 70 countries use our software to realise festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with keeping track of inventory, scheduling staff or creating professional estimates in a highly dynamic industry, Rentman is the best solution. Check out ourpublic roadmap to get an idea of features planned for development Rentman has its HQ in Utrecht, Netherlands and our second office in Toronto, Canada.

Over the last 10 years, we have successfully grown into a business that employs 90 professionals with 30 different nationalities. The average age of our colleagues is 30. Our internal communication is in English. Rentman has an open and inclusive culture with a flat hierarchy. We are curious, goal oriented, and take ownership. We love to challenge ideas for the better and help each other to be successful.


Mission of this role:
The mission of our Customer Journey Manager is to map, optimize, and enhance every touchpoint in the customer journey across all value and revenue streams. You'll lead efforts to identify and resolve customer pain points, working closely with both customers and internal teams to design seamless experiences from first interaction to long-term loyalty. This role is about more than just customer engagement; you’ll drive cross-functional collaboration to prioritize impactful solutions, improve key metrics such as NPS and CSAT, and ensure the entire journey—from Brand awareness through retention—delivers exceptional value. If you're passionate about transforming customer experiences, taking ownership of complex challenges, and collaborating with a curious and goal-oriented team, this role might be your perfect match.


What will you do:

  • Draft the current customer journey for all value and revenue streams, covering both the customer-facing aspects and the internal employee processes and systems

  • Conduct workshops with employees and customers to identify pain points and collaboratively design solutions

  • Prioritize solutions and using a test-and-learn approach across departments to ensure the most impactful issues are addressed first



What we are looking for:

  • At least 8 years of experience in customer experience management

  • Proficiency in written and spoken English

  • Expertise in customer journey mapping and service design within a SaaS environment

  • Proven track record of improving key customer experience metrics such as NPS, CES, and CSAT

  • Experience in mapping and implementing future customer journeys and applying service design methodologies

Bonus points for:

  • Experience in the event/media production industry

  • Familiarity with agile working methodologies

  • Proficiency with UX design tools like Figma or similar platforms


What will you get:

  • Join an ambitious, young, inclusive (and awesome) international team

  • Competitive salary (+8% holiday benefit)

  • Receive a “13th month” annual bonus based on company results

  • Enjoy 25 days of paid vacation

  • Flexible WFH policy & work from anywhere for 4 weeks a year

  • Your choice of a shiny Windows, Linux or Mac

  • Annual training budget to boost your skills

  • Save for your future with a pension plan via BrightPensioen

  • Stay fit with sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription

  • An OV Business card if you live further than 10km away from the office

  • Have fun in a flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities

  • After 5 years, go on an adventure with a paid 4-week sabbatical

  • Work in an amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

Our Process:

Excited? Because we are
The more we get to know you and why you applied for this job, the better your chances.

The first interview is an introductory chat with our recruitment team to see if there is a potential match. If we both agree this is the case, you will meet our Head of CX. After that you can show us your skills in an assessment. A second interview will follow which will include a discussion of your assessment and a culture discussion so you can get a great feel for the culture and values of Rentman.

Apply now by using the apply button For questions or additional information, contact us at work@rentman.io

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.

  • Customer Journey Manager

    3 weken geleden

    Utrecht, Nederland Rentman Voltijd

    **About Rentman**: At Rentman we have developed a smart, powerful resource management and planning platform for the event and production industry. From small companies to high-end event service providers, businesses in over 70 countries use our software to realise festivals, concerts, corporate events, and more. For event service providers that encounter...

  • Customer Journey Expert

    2 maanden geleden

    Utrecht Binnenstad, Nederland Kamer van Koophandel Voltijd

    **Wat ga je doen?**: Als Customer Journey Expert werk je in een multidisciplinair agile team. Je werkt met Business Informatie Analisten, Content Creators, Developers, Designers en Marketeers. Jij als Customer Journey Expert bent dé collega die het voorbeeld geeft in klant gedreven werken en weet je andere collega’s te enthousiasmeren om meer vanuit...

  • Customer Journey Monitoring Business Analyst

    2 weken geleden

    Utrecht, Utrecht, Nederland Rabobank Voltijd

    About the RoleRabobank is seeking a skilled Business Analyst to join our team in Customer Journey Monitoring. As a Business Analyst, you will play a crucial role in identifying customer journeys, drawing out customer processes, and creating scenarios to be monitored. Your passion for customers and ability to connect with what is important to them will make a...

  • Business Analyst Customer Journey Monitoring

    2 maanden geleden

    Utrecht, Nederland Rabobank Voltijd

    **Always on! To serve our customers best, Rabobank needs to ensure that our most crucial customer functionality is always available. We also have a desire to increase our customer journey experience. Within tribe Payments and Savings, we are working on monitoring these customer journeys in an integral, real-time, and scalable way. We aim to reduce time to...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    2 maanden geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Experience Strategist

    3 weken geleden

    Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, manage inventory, and create professional estimates. With a strong focus on innovation and customer satisfaction, we're committed to delivering...

  • Customer Experience Strategist

    3 weken geleden

    Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, improve efficiency, and deliver exceptional customer experiences.Job DescriptionWe are seeking a highly skilled Customer Journey Manager to join our...

  • Customer Experience Strategist

    2 weken geleden

    Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, improve efficiency, and deliver exceptional customer experiences.Job DescriptionWe are seeking a highly skilled Customer Journey Manager to join our...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.Key Responsibilities:Develop and...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionFreshworks is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our top-tier customers are successful in adopting our products to achieve their business objectives and realize value from their investment with us.Key Responsibilities:Act as a strategic advisor...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.Key Responsibilities:Develop and...

  • Customer Success Manager

    2 weken geleden

    Utrecht, Nederland CargoSnap Voltijd

    As we rapidly expand our global presence, we are looking for a results-driven and dynamic Customer Success Manager to join our team in Utrecht! As we are a very practical, hands-on company (and so are our customers), we expect your personality to be the same. You are ready to roll up your sleeves, get things done, and bring your energy to the...

  • Customer Experience Strategist

    2 weken geleden

    Utrecht, Utrecht, Nederland Rentman Voltijd

    About Rentman:We are the operations management platform built to support event and media production teams. Our software helps businesses in over 70 countries realise festivals, concerts, corporate events, and more. For event service providers facing daily challenges in managing inventory, scheduling staff, or generating professional estimates in a fast-paced...

  • Tech Lead

    5 maanden geleden

    Utrecht, Nederland Rabobank Voltijd

    **Imagine** ..being committed to _be the best partner in the delivery of seamless journeys for our customers and play an essential role in contributing to the growth of our Retail banking domain._ Driving a strong growth ambition by cross - and upsell of (new) products that are accessible to broader customer target groups and thus maintain/strengthen the...

  • Customer Journey Expert

    1 maand geleden

    Utrecht, Nederland VodafoneZiggo Voltijd

    **Gaat dit over jou?**: Vaardigheden die je goed kunt gebruiken voor deze job. - ** Je bent part of the team.** Jij bent een sociaal dier en doet moeite voor je collega's. Ook als je daarvoor je eigen belangen opzij moet zetten. - ** Je neemt initiatief.** Afwachten? Niks voor jou. Als jij een kans ziet, ga jij eropaf. Je komt vaak als eerste met een idee of...

  • Customer Onboarding Manager

    2 maanden geleden

    Utrecht, Nederland Trengo Voltijd

    **Summary** As a Customer Onboarding Manager, you will work hand-in-hand with our Sales, Customer Success and Support teams, delivering the best possible experience to all of our customers. You will do this by onboarding and guiding new customers during their first 90 days, being their main point of contact and building successful strategies for product...

  • Customer Experience Strategist

    2 weken geleden

    Utrecht, Utrecht, Nederland Rentman Voltijd

    About Rentman:Rentman is a cutting-edge resource management and planning platform for the event and production industry. Our software empowers businesses in over 70 countries to deliver exceptional events and productions. For event service providers facing daily challenges, Rentman is the ultimate solution. Explore our public roadmap to discover upcoming...

  • Customer Success Manager

    4 maanden geleden

    Utrecht, Nederland Trengo Voltijd

    **Summary** As a **Customer Success Manager**, you will take ownership over your book of business, acting as the expert point of contact for all things product - helping them **deploy our platform** and **uncover upgrades** and **expansion opportunities** by building new relationships. You will work hand-in-hand with our Sales, Marketing, and Product...