Regional Customer Service Manager, EMEA

2 maanden geleden

Oegstgeest, Zuid-Holland, Nederland IFF Family of Companies Voltijd
Job Description

International Flavors and Fragrances (IFF) is a leader in the industrial biotechnology sector developing innovative (enzyme) products to advance sustainable solutions for the bio-based economy. We are looking for a Regional Customer Service Manager EMEA for our Health & Bioscience business (H&B) and we hope it is YOU

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at regional level, and direct people management of Regional Customer Service organization.

  • Oversee the end-to-end Order to Cash process based on Sarbanes-Oxley Act compliance policy and customer complaint and service case management in daily operations of Regional Customer Service organization
  • Participate in Order to Cash complaint investigation at regional level
  • Manage Regional Customer Service Organization's service level towards internal and external customers
  • Build a strong partnership with regional and global stakeholders
  • Drive continuous improvement in Order to Cash process and Service Level KPIs: on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc.
  • Participate in internal/external audit as needed
  • Establish regional Customer Service organization objectives and strategies based on Global Operations objectives and strategies, and lead Regional Order to Cash projects and actively participate in Global Order to Cash projects
  • Manage Regional operational cost and customer service budget
  • Develop Regional Customer Service Organization capability and career succession
Job Requirements
  • Bachelor's degree or above in Supply Chain or Business Administration
  • +10 years' experience in Customer Service or Supply Chain of business to business
  • +5 years' experience in direct people management
  • 5-10 years' sub-regional or regional management experience
  • Knowledge in Supply Chain Management or end-to-end Order to Cash process
  • Expert knowledge of MS Office tools
  • Knowledge in SAP
  • Knowledge in basic finance
  • Fluent business English communication skills
  • Effective communication skills across all levels of the organization
  • Highly collaborative and team player
  • Cross cultural awareness
  • Ability to lead change and deliver results

Training / Certifications

  • SAP training
  • Microsoft Office tools training (Word, Excel, PowerPoint)
  • Incoterm and Payment Term training

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more

  • Procurement Lead

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Avery Dennison Smartrac Voltijd

    About Avery Dennison SmartracA global leader in materials science and digital identification solutions, Avery Dennison Smartrac is a company that provides innovative branding and information solutions to optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.Our...

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is in search of a District Manager to enhance our Institutional sector, which provides extensive chemical solutions tailored to the requirements of clients in the foodservice and hospitality sectors. Our clientele encompasses restaurants, hotels, educational institutions, long-term care facilities, and beyond. In...

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is in search of a District Manager to enhance our Institutional sector, which provides extensive chemical solutions tailored to the requirements of clients in the foodservice and hospitality sectors. Our clientele encompasses restaurants, hotels, educational institutions, long-term care facilities, and more. In...

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is on the lookout for a District Manager to enhance our Institutional sector, which provides extensive chemical solutions tailored to the requirements of clients in the foodservice and hospitality sectors. Our clientele encompasses restaurants, hotels, educational institutions, long-term care facilities, and beyond....

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is in search of a District Manager to enhance our Institutional sector, which provides a wide range of chemical products and solutions tailored to the needs of clients in the foodservice and hospitality sectors. Our clientele includes restaurants, hotels, educational institutions, long-term care facilities, and...

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is on the lookout for a District Manager to enhance our Institutional sector, which provides a wide range of chemical products and solutions tailored to meet the demands of clients in the foodservice and hospitality sectors. Our clientele includes various establishments such as restaurants, hotels, educational...

  • Regional Operations Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    District Manager, Institutional Ecolab is in search of a District Manager to enhance our Institutional sector, which provides a wide range of chemical products and solutions tailored to the needs of clients in the foodservice and hospitality sectors. Our clientele includes establishments such as restaurants, hotels, educational institutions, and...

  • Director of Procurement EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID : 502019 Job Overview We are seeking a dynamic individual to take on the role of Director, Procurement for the Europe, Middle East, and Africa (EMEA) region, focusing on Raw Materials. The successful candidate will oversee critical supplier relationships to ensure they align with the overarching business goals of International Flavors &...

  • Director of Procurement for EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID: 502019 Job Overview We are seeking a skilled professional to take on the role of Director, Procurement for Europe, Middle East, and Africa (EMEA) at IFF, focusing on Raw Materials. The ideal candidate will oversee key supplier relationships to ensure they align with IFF's strategic objectives, while also guiding the team in formulating...

  • Director of Procurement for EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID : 502019 Job Overview We are seeking a highly skilled individual to take on the role of Director, Procurement for Europe, the Middle East, and Africa (EMEA) at IFF, focusing on Raw Materials. The ideal candidate will oversee key supplier relationships to ensure they align with IFF's strategic objectives, while also guiding the team in...

  • Director of Procurement for EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID : 502019 Job Overview We are seeking a dynamic individual to take on the role of Director, Procurement for Europe, Middle East, and Africa (EMEA) focusing on Raw Materials. The ideal candidate will oversee critical supplier relationships to ensure they align with our business objectives at International Flavors & Fragrances (IFF). This...

  • Director of Procurement for EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID : 502019 Job Overview We are seeking a highly skilled individual to take on the role of Director, Procurement for Europe, the Middle East, and Africa (EMEA) at IFF, focusing on Raw Materials. The successful candidate will oversee key supplier relationships to ensure they align with IFF's strategic objectives. This role involves...

  • Director of Procurement for EMEA

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland International Flavors & Fragrances Voltijd

    Requisition ID : 502019 Job Overview We are seeking a highly skilled individual to take on the role of Director, Procurement for Europe, Middle East, and Africa (EMEA) at IFF, focusing on Raw Materials. This pivotal position involves overseeing relationships with key suppliers to ensure alignment with our business goals. The successful candidate will...

  • Sales and Service Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    About the Role:Ecolab is seeking a highly skilled and experienced District Manager to lead our Institutional business in the Netherlands. As a key member of our team, you will be responsible for driving business growth, managing a team of Territory Managers, and delivering exceptional customer service.Key Responsibilities:Achieve and exceed sales and service...

  • Customer Service Expert

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    Job Summary:Ecolab is seeking a skilled Virtual Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical queries and incidents raised by colleagues, partners, and customers.Key Responsibilities:Triage and log all inbound contacts, identifying root causes and owning each interaction through to...

  • Procurement Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Avery Dennison Smartrac Voltijd

    About Avery Dennison SmartracA global leader in materials science and digital identification solutions, Avery Dennison Smartrac is a company that provides innovative branding and information solutions to optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers.Our...

  • Customer Service Representative

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Avery Dennison Voltijd

    About the RoleAvery Dennison is seeking a highly skilled and experienced Customer Service Representative to join our Global Operations team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our international customers.Key ResponsibilitiesManage a portfolio of international...

  • Customer Service Representative

    1 dag geleden

    Oegstgeest, Zuid-Holland, Nederland Avery Dennison Voltijd

    Job DescriptionAs a Customer Service Representative at Avery Dennison, you will play a vital role in providing exceptional customer experiences for our products and services. Your primary responsibility will be to manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.Key...

  • District Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    About the Role:Ecolab is seeking a highly skilled and experienced District Manager to lead our Institutional business in the Netherlands. As a key member of our team, you will be responsible for driving sales growth, managing a team of Territory Managers, and delivering exceptional customer service.Key Responsibilities:Achieve sales and service goals by...

  • Business Development Manager

    6 dagen geleden

    Oegstgeest, Zuid-Holland, Nederland Ecolab Voltijd

    About the Role:Ecolab is seeking a highly skilled and experienced District Manager to lead our Institutional business in the Netherlands. As a key member of our team, you will be responsible for driving business growth, managing a team of Territory Managers, and delivering exceptional customer service.Key Responsibilities:Achieve district budget targets...