Team Lead, Customer Experience

Hi, we are Swapfiets! The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'. For our HQ in Amsterdam we are looking for a**:Customer Service Team Lead.** We are continuing our growth journey in our expansion in Europe! Hence, we are looking...

**About the Team**: Community Operations is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables, High-Capacity Vehicles; Delivery verticals like Eats and Grocery; and specific propositions like Uber for Business) and cover a broad range of activities,...

Amsterdam, Netherlands | Customer Experience | Full-time **Not your everyday company** Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and...

**About the job**: Salonized is a successfully growing SaaS company providing innovative solutions for the salon and spa industry. We're on a mission to empower salon owners and beauty professionals with cutting-edge software solutions that streamline operations, enhance customer experiences, and drive business growth. Are you a skilled and energetic growth...

**Are you a dynamic leader with a passion for customer support and expertise in Zendesk/Chatbot**? At Workwize, we’re looking for a Customer Support Team Lead to oversee our international remote team and enhance our customer support operations. If you excel at managing teams, optimizing processes, and leveraging Zendesk, this role is for...

At Lemonade Insurance Company, we are seeking a highly motivated and experienced Customer Experience Director to lead our European customer support team.About the RoleThis is an exciting opportunity for a seasoned leader to join our dynamic team and contribute to delivering exceptional customer experiences. As a Customer Experience Director, you will oversee...

**Team Lead Customer Success** Fulltime - Amsterdam **Ben jij een echte teamleider en zorg je er graag voor dat we op grote (internationale) schaal onze ondernemers verder kunnen helpen? Is optimaliseren je middle name? Dan zoeken we jou!** Trustoo biedt zo’n 100.000 lokale bedrijven in meer dan 55 branches een podium om goed online vindbaar te zijn...

**As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

**Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. With over 250 colleagues (more than 40 nationalities) across 9+ countries, we have big plans: we are building a Europe-wide network of beautiful fast-charging stations where electric drivers can charge their cars with...

Role OverviewAt H&M Group, we're seeking a skilled and customer-focused individual to join our team as a Sales Advisor. This temporary part-time position offers an exciting opportunity to work with our customers, enhance their shopping experience, and develop your skills in a dynamic retail environment.About the JobWe are looking for an enthusiastic and...

**About the Team**: Community Operations is pioneering how Uber interacts with users around the globe. We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables, High-Capacity Vehicles; Delivery verticals like Eats and Grocery; and specific propositions like Uber for Business) and cover a broad range of activities,...

Are you a creative strategist with a passion for delivering unforgettable guest journeys? At The Excellence Group, we are seeking a Manager of Guest Experience & Customer Relationships to lead the way in redefining how we connect with and delight our guests. This is your chance to shape meaningful relationships, craft innovative strategies, and drive the...

**Location**: Amsterdam, NH, Netherlands**Type**: Contract - **Job** #25239 Our client, one of the globally recognized furniture retailers, is seeking an experienced **Strategic Experience Design Lead **to join their dynamic team in Amsterdam on a 5-month hybrid B2B PAYE contract. You will be responsible f suppting ongoing project wk from value proposition...

**Your Mission**: **About the team**: You will lead a team of 6 direct reports and additional 4 indirect reports composed of Customer Success Managers, Onboarding Specialists, Strategic Account Manager and Benelux Support team. **Your 12-month journey**: **During the first 3 months**: you will spend learning about systems, our three product lines -...

_Als Team Lead Customer Service zorg jij ervoor dat ons team uitblinkt in klantbeleving, met een focus op hoge klanttevredenheid en uitstekende servicekwaliteit. Jij bent het centrale aanspreekpunt, biedt ondersteuning waar nodig en houdt de dagelijkse operatie soepel draaiend. Tegelijkertijd werk je aan een effectief, gemotiveerd en goed presterend...

**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

**Your Mission** As our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will bring your player/coach mindset to ensure our fast-growing team is always ready to rumble....

Rituals is a company that values exceptional customer service and strives to create memorable brand experiences. As our Product Owner - Customer Relations (CR), you will play a pivotal role in elevating the tools and platforms that empower our Customer Relations Ambassadors.In this role, you will take ownership of the platforms used by our Customer Relations...

**About the job**: MR MARVIS is looking for a full-time **french speaking** Customer Experience Manager to lead our french Customer Experience team and serve our customers in France the best possible way. You will be managing a small team, consisting of talented and motivated people who are committed to our high standard of service. We see every moment of...

At Mollie, we have an exciting opportunity for a driven leader to join our Customer Success Management team and help shape the future of our customer engagement in the Benelux region. As part of our team restructuring, we are looking for a **Customer Success Lead** who will be responsible for leading our CSMs in Belgium, Netherlands and our emerging markets....