Customer Operations Subject Matter Expert

3 weken geleden

Rotterdam, Nederland Unilever Voltijd

**UNILEVER IS LOOKING FOR A CUSTOMER OPERATIONS**

**SUBJECT MATTER EXPERT**

Location: Hofplein, Rotterdam - the Netherlands

Local conditions apply

Full-time/Part-time

**Salary**: 48-72 K gross per year depending on background and experience.

**ABOUT UNILEVER**

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

**JOB PURPOSE**

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are getting a kick out of driving product success through strategic planning, development, and launch, meeting customer needs and market demands then this role is just for you

**ABOUT BENELUX CUSTOMER OPERATIONS**

The Customer Operations Benelux team consist of various roles and teams that make Excellent Execution a success. The Customer Operations teams focus on less time spent on ‘Running the Business’ to reinvest in ‘Growing the Business’ whilst improving Customer and Employee Satisfaction. Operations brings Sales, Supply Chain and Marketing within Unilever Benelux together in realizing excellent execution. The 4 principles driving Customer Operations are: end 2 end ownership, maximized automation, one version of the truth and continuous improvement. Team members within Customer Operations embrace the vision and their daily work practice reflects the 4 principles of Operations. Operations effectively works in a cross-country setting, embracing cultural diversity and working in virtual teams.

**WHAT WILL YOUR MAIN RESPONSIBILITIES BE?**

We are seeking a highly motivated and experienced professional to join our team as a Benelux Customer Operations Subject Matter Expert (SME).

Key Responsibilities:
Subject Matter Proficiency:

- Demonstrate a comprehensive understanding of Order to Cash & Business to Business processes, staying up-to-date with the latest trends, research, and developments.
- Provide expert advice and insights to internal teams, clients, and stakeholders.

Collaboration and Communication:

- Communicate complex concepts in a clear and concise manner to both technical and non-technical audiences.
- Act as a liaison between technical and non-technical stakeholders to bridge communication gaps.

Problem Solving:
Continuous Improvement:

- Stay informed about industry best practices and emerging trends, integrating relevant advancements into the organization's strategies.

**WHAT WILL YOU NEED TO BE SUCCESSFUL IN THE ROLE?**

**SKILLS AND COMPETENCIES YOU SHOULD HAVE**
- Analytical Power
- Project Management
- Process Management
- Digital Transformation
- Technical Savviness
- Practical creativity
- Enterprising behavior
- Ability to learn

**EXPERIENCE & QUALIFICATIONS YOU SHOULD HAVE**
- Bachelor's or advanced degree in business, project management, Supply Chain or a related field.
- Excellent SAP R3/S4 Hana knowledge (SAP SD/MM), SAP BTP.
- Demonstrated experience with EDI (terminology, formats, design and workflow).
- At least 4 years work experience in Supply / Sales or data engineering.
- Proven track record of project and process implementation.
- Excellent communication and negotiation abilities.
- Ambitious, curious and the drive to explore new developments.
- Excellent analytical skills, combined with practical creativity for identification of improvement potentials, process orientated and good in time management.

**WHAT IS IN IT FOR YOU?**

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do - creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits
- Attractive total remuneration package; excellent company pension, bonus, share scheme.
- Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
- Plenty of company-paid holidays to further ensure your work-life balance is maintained.
- We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
- Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-

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