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Customer Support Specialist

1 maand geleden

Amsterdam, Noord-Holland, Nederland Euronet – EFT Segment Voltijd
Wij zoeken een klantgerichte ondersteuner

Euronet - EFT Segment is op zoek naar een klantgerichte ondersteuner in Amsterdam. Als klantondersteuner ben je het eerste aanspreekpunt voor klanten en partners. Je geeft advies en informatie, en zorgt dat knelpunten worden opgelost.

Wat ga je doen?
  • Klantverzoeken en foutmeldingen monitoren en registreren;
  • Foutmeldingen intern doorzetten;
  • Klanten en partners adviseren;
  • Pro-actief monitoren van geldautomaten;
  • Transacties analyseren;
Requirements

Wat verwachten wij van jou?

  • MBO+ werk- en denkniveau;
  • Klantgericht zijn/proactief, gemotiveerd en in staat om initiatief te nemen;
  • Je herkent jezelf in een oplossingsgerichte aanpak;
  • Je hebt ervaring met MS Office;
  • Je beheerst de Nederlandse taal goed, zowel in woord als in geschrift;
  • Beheersing van de Engelse taal;
  • Je bent een teamspeler;
  • Beschikbaar voor zaterdagsdiensten;
Benefits

Wat kun je van ons verwachten?

  • Een goed salaris;
  • Vakantiegeld 8%;
  • Tegemoetkoming reiskosten;
  • Bonus (afhankelijk van bedrijfsresultaten);
  • Pensioenregeling;
  • Je werkt gedeeltelijk van huis;
  • Vers fruit op kantoor;
  • Doorgroeimogelijkheden;

Soort dienstverband: Fulltime, Vaste baan

Rooster:

  • Dagdienst;
  • Weekendbeschikbaarheid;
  • Werken op feestdagen;

Secundaire arbeidsvoorwaarden:

  • Aandelenopties;
  • Bedrijfsfeesten;
  • Bedrijfsfitness;
  • Kerstpakket;
  • Pensioen;
  • Reiskostenvergoeding;
  • Werk vanuit huis;

Soorten aanvullende vergoedingen:

  • Bonusregeling;
  • Vakantiegeld;

Ervaring:

  • Klantenservice: 1 jaar (Gewenst);