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Strategic Customer Engagement Leader

2 maanden geleden

Den Bosch, Noord-Brabant, Nederland SAP Voltijd

We are seeking a highly skilled Strategic Customer Engagement Leader to join our SAP Services family.

About the Role

The successful candidate will be responsible for defining and orchestrating the portfolio of services to our Premium Engagement Customers. As a trusted advisor on-site with the customer, you will have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services.

Key Responsibilities:
  • Establishing trusted relationships with customers to drive action plans
  • Defining the Premium Engagement Service plan with the customer
  • Identifying innovation opportunities leveraging SAP's technology innovation portfolio
  • Supporting the adoption of SAP recommendations from delivered services by the customer and/or partner
  • Periodically preparing and presenting reporting

In addition, you will anticipate and identify functional / technical risks and top issues, drive prevention of risks and resolution of issues according to engagement deliverables, and escalate critical situations when necessary.

Requirements:
  • A master's degree or equivalent preferably in business / economics / computer science / mathematics / physics
  • Excellent written and spoken communication skills, strong business acumen, presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism
  • Highly customer service-oriented with strong customer management skills
  • Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
  • Proven problem-solving skills and strong work ethic
  • Open to travel
  • Fluent in both Dutch and English languages
Work Experience:
  • Candidates must have sufficient working experience in a professional context, consisting of 3+-years in customer engagement management / project management / program management relating to SAP engagements;
  • 8+ years of relevant professional experience including extended SAP software product / SAP cloud service experience;
  • Good understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
  • SAP HANA, SAP S/4HANA, and SAP Business Technology Platform knowledge and experience is considered as a plus;
  • Strong industry knowledge in Consumer Industry / High Tech industry / Process Industry is considered as a plus.
Location:

This role is based in the Netherlands and we are not able to offer relocation assistance.