E-Commerce Operations Manager

2 maanden geleden


Utrecht, Utrecht, Nederland Naya Voltijd
{"h2": "Operational Excellence in E-Commerce

At Naya & Arc, we're seeking a highly skilled E-Commerce Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing and optimizing our supply chain, ensuring seamless fulfillment and delivery of our products to customers worldwide.

Key Responsibilities:

* Lead our operational supply chain, excluding manufacturing
* Coordinate with global warehousing and fulfillment partners
* Manage inventory, improve fulfillment performance and shipping costs
* Lead demand forecasting and take control of our inventory with intelligent excel databases and based on historic data and seasonal forecasting analytics
* Enhance customer satisfaction through improved fulfillment communication
* Lead proactive operations-related communication between various internal and external stakeholders
* Track and report on key operations metrics
* Monitor basic legal compliance across e-commerce operations

Requirements:

* 5 years' experience, preferably in e-commerce operations or related
* Degree in supply chain, business administration, data analytics, or relevant field
* Strong experience with operational parts of e-commerce services such as Shopify, Amazon, 3PL platforms and Aftership
* Tech savvy & high proficiency with Excel, able to build and maintain inventory management databases and contribute to team wide forecasting efforts
* Experience managing external stakeholders like 3PLs or software solution providers
* Strong sense of ownership & reasonable stress resistance, scaleup environment
* Based in NL and open for hybrid work is a plus
* Highly organized, strong time management & communication skills

What We Offer:

* € per year for 40 hours per week
* Employee participation scheme (SAR), vesting from day one
* Highly skilled migrant (HSM) sponsorship available
* Travel compensation depending on your location
* Strong career opportunities. Trajectory to oversee growing E-Commerce operations teams across Arc & Naya. High-growth, award winning, international environment
* Complimentary Arc & Naya products
* 20+6 paid vacation days

If you're a motivated and experienced E-Commerce Operations Manager looking for a new challenge, we encourage you to apply. We're committed to diversity and inclusion at Naya & Arc.



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