Customer Care Specialist Sea logistics
1 maand geleden
Rotterdam, Zuid-Holland, Netherlands | Frachttransport und Kundenservice | Vollzeit | NL2119865
We're looking for you For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam.
Your Role In this dynamic role, you'll serve as a crucial liaison between customers, outside sales, operational departments, and our global offices, handling commercial, customer service, and monitoring tasks. We're looking for someone with a passion for customer service and sea logistics; any related knowledge is a plus. If this resonates with you, please continue reading to apply Your Responsibilities- Handle day-to-day interactions with both existing and new customers assigned to you.
- Qualify, monitor, and delegate customer orders for execution by the Operational Care Centre (booking) Team into operational systems.
- Proactively collaborate with internal teams to manage existing customers in your portfolio and drive necessary improvements.
- Provide proactive advice and consultancy to ensure customer satisfaction.
- Monitor internal data and customer indicators/KPIs, plans and offering solutions for continuous improvement.
- Ensure administrative processes are efficient, controlled, and successful, using your flexibility and problem-solving skills to contribute positively.
- Build and maintain customer relationships to foster partnerships beneficial for both Kuehne + Nagel and the customer’s growth
- Strong team player with the ability to work independently.
- Organizational prowess, with the ability to prioritize and differentiate main issues from peripheral ones.
- Customer- and service-oriented mindset.
- Thrives in a fast-paced, dynamic environment, adept at prioritization and quick adaptation.
- Excellent command of English; Dutch proficiency is advantageous.
- Available for a 40-hour workweek.
#LD-SD2
Good Reasons to Join In addition to a competitive salary, we also offer a travel allowance and good pension scheme. You will have 24 vacation days and 3.5 atv days and you have the option to buy additional days. We work in a flexible working schedule whereas your private life- work balance is optimal, including the possibility to work via home office days. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. Kuehne + Nagel is a good and reliable company, therefor a VOG is requested at the start.-
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