Customer Support Engineer – LC/MS

3 maanden geleden

Amsterdam, Nederland Agilent Voltijd

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at .

Every day, Agilent Customer Support Engineers help our customers solve issues enabling scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Customer Support Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. 

Your role:

Installs and optimizes hardware/software/network products and configurations at customer sites. Respond to internal and external customer needs by providing repair, installation, upgrade, preventive maintenance and qualification activities on Liquid Chromatography (LC) and Mass Spectrometry (LC/MS) systems. Diagnoses and resolves product performance problems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Communicate with manager and sales teams to ensure customer needs and expectations are clearly understood and met. Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required. Document time and expenses in a timely manner as required in SAP and other means as requested by manager. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Complete administrative paperwork and computer reports promptly and accurately. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software. Responsive to customer requests for service and communicate proactively before, during and after service. Train other field engineers and customers in the solutions.

Qualifications

A bachelor's or master's degree in a science field (, chemistry, analytical chemistry, biochemistry, biotechnology, or similar). 3+ years of experience in a similar position or experience as an end user. Knowledge of Liquid Chromatography, Mass Spectrometry instrumentation, application, installation, calibration, and validation experience is a plus. Experience with Instrument Software such as OpenLab, ChemStation, MassHunter, or similar a plus. Experience with troubleshooting and problem-solving. Experience with the Agilent solutions is desired but not essential. Verbal and written communication is clear, respectful, and timely. You enjoy traveling and visiting customers. You have a valid driver's license. Travel: 25% - 5 days per week in the field visiting customers


What we offer:

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s innovative demo facility. 


Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.


Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

25% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support

  • Customer Support Specialist for LC/MS Systems

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Agilent Voltijd

    Discover a rewarding career as a Customer Support Specialist for LC/MS Systems at Agilent, where you will play a crucial role in ensuring the success of our customers. With a strong background in liquid chromatography and mass spectrometry, you will provide expert support to resolve complex issues and optimize instrument performance.About the Role:Install...

  • Customer Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Agilent Voltijd

    About the Role:We are seeking a highly skilled Customer Support Engineer to join our team at Agilent. As a key member of our support team, you will be responsible for providing expert technical support to our customers, ensuring their LC/MS systems are running smoothly and efficiently.Key Responsibilities:Install and optimize hardware/software/network...

  • Customer Support Specialist – Scientific Instrumentation

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Agilent Voltijd

    About the RoleWe are seeking a highly skilled Customer Support Engineer to join our team at Agilent. As a key member of our organization, you will play a critical role in delivering exceptional customer service and support for our scientific instrumentation.Key ResponsibilitiesInstall and optimize hardware, software, and network products at customer...

  • Customer Support Engineer

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland 365 Retail Markets Voltijd

    Customer Support EngineerAt 365 Retail Markets, we are committed to delivering exceptional customer experiences. As a Customer Support Engineer, you will play a key role in ensuring that our clients receive timely and effective technical support. Your primary responsibility will be to maintain the optimal performance of our product suite, troubleshooting...

  • MS Dynamics Associate: Technical Support Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland SKYTREE B.V Voltijd

    About SkytreeSkytree is a pioneering company that specializes in developing and deploying innovative smart technologies to capture atmospheric carbon dioxide. Our mission is to combat climate change and contribute to a cleaner, healthier environment for future generations.As a global team of highly skilled scientists, engineers, and business professionals,...

  • Customer Support Manager Position

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland WFS PRO BV Voltijd

    Job DescriptionWFS PRO BV seeks a highly skilled and experienced Customer Support Manager to lead our team in providing exceptional support to our customers. As a Customer Support Manager, you will be responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries.ResponsibilitiesLead the team...

  • Customer Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Hellios Information BV Voltijd

    About the RoleHellios Information BV is a leading supplier information and risk management company in the financial services sector. As a Customer Support Advisor, you will be integral to our operations team, building meaningful client relationships and ensuring seamless onboarding.Key ResponsibilitiesValidations: Build strong customer relationships,...

  • Customer Support Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Hellios Information BV Voltijd

    About the RoleHellios Information BV, a leading supplier information and risk management company, seeks a Customer Support Advisor to join its operations team. Established in 2020, the company operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland, and Spain.Key ResponsibilitiesThe ideal...

  • Mechanical Engineer

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Technical Support RoleAs a Mechanical Engineer on our Technical Support team, you will be part of a multicultural team providing first-line, remote technical support to French-speaking customers. You will also contribute to the company's customer service and sales departments. This role offers the opportunity to gain experience across a variety of industries...

  • Mechanical Engineer

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Technical Support Role OverviewAs a Mechanical Engineer on our Technical Support team, you will be part of a multicultural team providing first-line, remote technical support to French-speaking customers. Your expertise will be essential in delivering high-quality technical assistance and solving complex problems across various industries.Key...

  • Customer Support Representative

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Hellios Information BV Voltijd

    About the RoleHellios Information BV is a leading provider of information and risk management services in the financial sector. As a Customer Support Advisor, you will play a crucial role in our operations team, building strong relationships with clients, ensuring seamless onboarding, and validating data with precision.Key ResponsibilitiesBuild and maintain...

  • Customer Success Engineer

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

    Job Title: Customer Success EngineerJob Summary:We are seeking a highly skilled Customer Success Engineer to join our team at EclecticIQ. As a Customer Success Engineer, you will be responsible for providing technical support to our customers after a sale. You will work closely with our customers to build strong relationships and ensure customer...

  • Customer Support Advisor

    4 maanden geleden

    Amsterdam, Nederland Hellios Information BV Voltijd

    Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020, it operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland and Spain. Hellios is committed to delivering unparalleled service quality and innovative...

  • Customer Support Advisor

    4 maanden geleden

    Amsterdam, Nederland Hellios Information BV Voltijd

    Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020, it operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland and Spain. Hellios is committed to delivering unparalleled service quality and innovative...

  • Senior Electrical Engineer MS

    1 maand geleden

    Amsterdam, Nederland Multiselect Voltijd

    FunctieomschrijvingAls Senior Electrical Engineer MS bij Multiselect zijn jouw taken: Ontwerpen van meer dan 100 middenspanningsstations per jaar. Berekeningen en opstellen van schema's en secundaire systemen, met focus op besturing, beveiliging en automatisering van middenspanningsinstallaties.We zoeken een ervaren en creatieve Energie-ingenieur MS die onze...

  • Support Engineer

    6 maanden geleden

    Amsterdam, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    Support Engineer Please note you must be proficient in the dutch language The point of inquiry for our E-commerce customers! About Kega: For more than 25 years, Kega has been delivering digital solutions that unleash the full potential of our clients. Together with 70 passionate colleagues, we design smart strategies and develop effective solutions....

  • Customer Support Consultant voor Euronet

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Euronet – EFT Segment Voltijd

    Beschrijving van de baan:Bij Euronet - EFT Segment zijn wij op zoek naar een Customer Support Consultant die klanten kan ondersteunen en adviseren. Als medewerker van onze klantenservice zul je het eerste aanspreekpunt zijn voor klanten met vragen of problemen.Je zult klantverzoeken en foutmeldingen moeten monitoren en registreren, en indien nodig, intern...

  • Customer Support Manager- Eu

    5 maanden geleden

    Amsterdam, Nederland Skytree Voltijd

    **WE ARE SKYTREE** Skytree enables a transition to a world with cleaner Air for everyone. We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world. Born out of the European Space Agency (ESA), we are a global team of...

  • Customer Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Customer Support Specialist to provide technical support to our customers, troubleshoot and resolve customer inquiries, and ensure customer satisfaction.The ideal candidate should have:A Bachelor's degree in Computer Science, Information Technology, or a related fieldAt least two years of experience in a customer service or technical support...

  • Customer Support Advisor

    4 maanden geleden

    Amsterdam, Nederland Hellios Information BV Voltijd

    Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020, it operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland and Spain. Hellios is committed to delivering unparalleled service quality and innovative...